Telematics Product Manager

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About The Role

Motability Operations is the UK's largest leasing company, supporting over 860,000 customers with worry-free mobility solutions. Insurance is a major part of the Motability Scheme lease costs, and the insurance proposition supports our customers whilst being both risk and cost conscious. To ensure we deliver on our Insurance strategy, we are expanding our Insurance Solutions product team and are seeking a skilled, experienced Product Manager.

Purpose of the Role
To lead the development and evolution of the Drive Smart telematics product within Motability Operations' Insurance Solutions team. The role focuses on delivering positive customer outcomes while reducing insurance costs through data-driven insights and behavioural change.

Key Responsibilities

• Develop and refine the telematics roadmap post go-live.
• Use telemetry data and driving behaviour scores to reduce claims frequency and severity.
• Collaborate with cross-functional teams to ensure strategic alignment and effective delivery.
• Monitor product performance using data and analytics, driving continuous improvement.
• Balance customer-centricity with commercial and risk considerations.
• Support the Operations and Proposition Manager in executing the insurance strategy.
• Champion agile methodologies and foster a culture of collaboration and pragmatism.

About You

• Be an advocate for MO customers
• Have in-depth knowledge of motor insurance or how the Motability Scheme insurance proposition works
• You will be motivated to achieve excellent outcomes in all you do
• You will monitor and evaluate product performance, leveraging data and analytics to inform continuous improvement
• Be flexible and adaptable, with strong agile ways of working experience
• Technical experience in projects or product delivery and implementation
• Excellent analytical skills - with proficiency in the use of analytic tools to make data and insight driven decisions to prioritise effectively
• Outstanding communication and presentation skills and able to articulate goals, priorities and requirements clearly and in compelling manner
• Be a good role model for the purpose and values of Motability Operations
• Foster a culture of collaboration and continuous improvement - be understanding of other opinions and demonstrate pragmatism in your approach

Minimum criteria
You'll need all of these:

• Proven experience in product management within motor insurance or related sectors.
• Strong understanding of agile practices and cross-functional delivery.
• Experience of telematics to reduce risk and claims frequency and of telematics products
• Excellent analytical skills with proficiency in data tools.
• Effective stakeholder management and communication skills.
• Experience with technical product delivery, especially involving telematics or insurance technologies.

Desirable

• Familiarity with the Motability Scheme or similar customer-focused organisations.
• Knowledge of telematics, repair industry, or external stakeholder engagement.
• Line management experience or potential to develop into a leadership role.

Who you'll be working with
Reports to the Insurance Solutions Operations and Proposition Manager.

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 860,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

We find solutions
We drive change
We care

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• 28 days annual leave with option to purchase and sell days
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
• Funded health screening for over 50s
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
• Employee Discount Scheme with an app to save on the go
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
• Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.