Technology Resilience Manager

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Job Description

Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So, we launched a new digital bank called Chase - to revolutionise mobile banking by creating seamless digital journeys that our customers love. For us, that means keeping ourselves customer obsessed and always being open to trying new things. Above all, it's about working with people who are passionate about building the bank of the future.

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the center. We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused engineers, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team.

Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world.

Role Description

As the Technical Resiliency Lead you will play a pivotal role in ensuring the resiliency of our critical services and overall technical platform. You will lead a team responsible for all elements of managing technology resiliency plans. This role works collaboratively across our engineering and business teams, and at a firm wide level providing expert guidance to our senior leadership and influencing technology direction across the organisation.

The Technology Resilience Manager will have 2 core roles, first part is the managing of Technology Resiliency Plans, their related Impact Analysis, Recovery Planning, plan and deliver on Testing requirements and Annual Review process. Participate in Incidents and engage teams as needed to mitigate impacts and resolve issues to minimize impact to our customers. They will need to utilize their knowledge of Customer Operations and work with cutting edge technology squads to deliver resolutions through a pressurized environment with a cool head, strong instincts, and good judgement.

The second part of the role is to work with Application Owners, to deliver market leading Technology Resiliency plans and Crisis playbooks to ensure we know how to respond to threats and incidents which may affect our operations within a completely cloud orientated environment.

This role is ideal for highly motivated individuals with advanced problem solving and communication skills.

As you know, technology and financial services do not sleep, so the Global team you'd be joining support availability on a 24/7/365 basis. We operate a follow the sun model, which means you'll work your daylight hours and handover to one of our other Resiliency Managers when your shift finishes for the day.

In return we'll invest in your growth and career development at Chase, as you'll be working as part of a global network, supporting the newest and innovative ideas in resiliency.

As part of Chase's global team of Resiliency Managers and innovators, your work will have a massive impact, both on us as a company, as well as our customers in the UK and eventually throughout Europe.

Job responsibilities:

• Ensure Application Impact Analyses (AIAs) and Technology Recovery Application Planning have been undertaken for all [key] Applications
• Ensure effective Application Components are in place for all impacted Applications and all the applicable Application Testing is in place (Sustainability/Disaster Recovery/External Testing)
• Design Annual Testing Plans for both Application and Business Resiliency Testing Requirements
• Ensure all Technology continuity documentation is reviewed, maintained, updated and tested/exercised on a regular basis as per Firmwide Standards and Policy
• Representation for technology at control domain committees
• Focal point for technology audit and regulatory requirements
• Management of technology controls risk and control framework
• Manage a globally diverse technology resilience team in their day to day tasks

Required qualifications, capabilities and skills:

• Proven ability to lead with influence, work methodically and calmly under pressure, facilitating and collaborating with colleagues to deliver the right outcomes for our business and customers.
• Possess excellent proven written and verbal communication skills.
• Prior experience of Technology Resiliency is essential.
• Handle conflict situations and ability to make decision.
• Business analytical skills around reporting & governance.
• Root cause analysis skillset on the data.
• External market knowledge and trends.
• Strong problem solving, analytical, and time management skills.
• Experience in Cloud based environments.
• Ability to influence stakeholders both within our internal organisation and with external suppliers and vendors.

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About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.