Technology Delivery Manager

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Technology Delivery Manager (Collaboration)

Group Technology

Permanent | Full Time

Office location: White City, London | Hybrid

Hiring range: £45,000 - £55,000

For more information please email TalkingCareers@itv.com

Your work matters to millions.

Shaping culture is in the DNA of ITV. So, it's not surprising that you'll find us in every home in the UK, our productions are famous all over the world and we're at the forefront of the digital streaming revolution.

When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact's felt in the business, but big enough that your impact reaches millions of people.

Come develop your skills, change TV and the course of your career. Don't just watch it. Be part of it. Join ITV.

Your impact sends ripples.

The team

Workplace Technology is a pivotal department within ITV, they provide us with all the tools to do our jobs efficiently and successfully. The department is forever innovating to ensure that ITV employees have the best systems and tools available. We are seeking a Delivery Manager to join this innovative team.

The role will require you to work closely and collaboratively with other Workplace Technology teams and the Head of Workplace Technology to promote technical solutions and deliver best practices, share learnings, provide expertise and support to deliver against the wider Workplace Technology strategy and roadmaps.

This role will support the Collaboration Team in successful delivery of departmental projects and operational objectives in the areas of process improvements, service delivery, company integration and product roadmap releases.

You will be well versed in agile ways of working and be comfortable with presenting complex and technical information simply, and in appropriate formats, to facilitate decision making. You will have the ability to self manage and plan activities to ensure deadlines are met and issues are highlighted early. You will build strong working relationships with team members and senior stakeholders, being proactive and having a self-motivated approach/positive attitude.

The Delivery Manager is responsible for day to day agile project management and delivery of the Collaboration Product roadmap and backlog, working closely with the Workplace Collaboration Service Manager and team.

Where required, you will be required to be flexible to support other projects or initiatives in line with strategic priorities across ITV Technology departments

Main responsibilities

• Responsible for the end to end delivery and day to day management of the Collaboration team's funded projects and delivery of the product roadmap using agile methodologies.
• Accountability for project and departmental budgets to ensure these are controlled and managed efficiently
• Responsible for capturing and documenting departmental and additional operational demand as requests arise, to ensure that the correct areas of focus and resource requirements are understood
• Day to day priority setting for the Collaboration team, ensuring the team remain motivated, challenged and able to deliver by removing blockers where they arise.
• Identify business benefits and user impacts through the delivery of the backlog
• Provide timely and regular communication with stakeholders, highlighting key dependencies, risks and issues where appropriate and identifying appropriate mitigations
• Responsible for the coordination and planning of work with the team to ensure efficient delivery
• Run agile events including planning, retrospectives and daily standups.
• Use data driven agile metrics such as velocity and burndown to track and improve upon team performance
• Identify business benefits and user impacts through the delivery of the backlog
• Engage with the wider ITV community to seek to continuously improve the user experience of Collaboration Services at ITV through measurement, user education and communications.
• Ensure work is appropriately documented and service transitioned to operational teams.
• Raise and manage purchase orders and ongoing spend
• Work with Business Analysts to create well-formed business requirements for work products, ensuring they are fully understood before being developed.
• Provide timely reporting of progress to Group Technology stakeholders, highlighting key dependencies, risks and issues where appropriate and identifying appropriate mitigations
• Work with the team to review ways of working and identify areas and options for improvement
• Grow relationships across the business and positively influence stakeholders to deliver intended outcomes
• Raise and represent changes related to service improvement and projects
• Manage and track the budgets for the roadmap projects

Skills you'll need (minimum criteria)

• Experience of working in an Agile product management environment
• User experience focused
• Strong desire to improve and challenge the status quo to drive a culture of continuous improvement.
• Understanding of Change Management and approval processes.
• Experience of delivering multiple projects or deliverables concurrently, in different spaces or disciplines.
• PRINCE2 and/or AgilePM advantageous but not mandatory

Other things we're looking for (key criteria)

• Passionate about technology
• Excellent organisational, analytical and influencing skills
• Excellent written and verbal skills
• Media industry experience preferred but not essential
• Team first mentality, acting with integrity and leadership to deliver value to ITV.
• Collaborative worker, able to delegate tasks to team members, as well as work on tasks independently.
• Desire to mentor and develop others across the team to improve skills and competencies with technologies. Identify training gaps at an individual and team level. Contribute positively to team dynamics and a high performing team ethos.

ITV is for everyone.

ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we'll guarantee to take you to the next stage* (minimum criteria above).

We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at talkingcareers@itv.com.

Find out more about applying with a disability.

* There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.