Technical Support Manager
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Job Title: Technical Support Manager
Salary: Competitive
Location: Green Lane, Walsall
Hours: 40 hours per week
About Us:
You may not have heard of South Staffordshire PLC but we're the group behind South Staffs and Cambridge Water, Office Watercoolers, Onsite and SSI, all businesses that face into the Water and Utilities market. With over 2500 employees across the UK, you're not just doing a job; you're starting a career.
The Role:
Fleet Administration
• Management of workshop diaries to ensure full productivity identifying potential delays
• Document and assess DVSA MOT online portal, monthly MOT statistics and QC's
• Review of vehicle diagnostic equipment with advice on improvements required
• Ensure all warranty claims are processed with reporting to be provided to Head of Fleet
• Documentation to be kept on parts stock with control in place for returns being processed on a timely manner
Customer Service
• To build good working relationships with manufacturers and main dealerships to support training requirements across the team
• To support Fleet Coordinator's with technical training and advice to help deliver efficient cost savings
• Work in collaboration with the Head of Fleet to ensure consistency and compliance for all technical areas and H&S requirements
• Review current suppliers on level of service and effectively monitor our supplier listing
Vehicle Scheduling
• Coordinate via the fleet coordination team, vehicle service plan ensuring all maintenance & repairs are carried out in accordance with both Manufacturers and 'O' licence standards
• Proactively reduce vehicle downtime for all on site work
• Comply at all times with in-house generated programme of service and inspection
People Management
• Maintain high levels of H&S at all times and monitor compliance for both sites
• Conduct regular competency assessments across the technical team
• Conduct regular PDR's with fleet staff and identify training requirements and progression planning
• Maximise Fleet productivity across all workshops
• Implementation of apprenticeships across workshop environment
What You'll Need:
• Proven experience within a fleet operation
• Experience of managing a team within a mechanical background
• IMI accreditation and master tech status
• Electrical/hybrid level 3
• Experience with H&S surrounding Electic/hybrid vehicles
• Retail network servicing and IT
• H&S - IOSH certification
• Communication skills
• Customer focused
• Proven experience within a customer service environment both face to face and telephone
• Professional attitude and demeanour
• Strong communicator
• Personal confidence in own ability
• Personal pride taken in the quality of the team output and the level of service provided to customers
What You'll Get in Return
Joining South Staffordshire Plc means joining a team that values and invests in its employees. In return for your hard work and dedication, you can expect:
- A competitive salary
- 25 days holiday + bank holidays
- Employer pension contributions
- Free on-site parking and on-site gym
- 24/7 GP service
- Cycle to work scheme
- Employee assistance program via Aviva
- Access to store and restaurants discounts
- Great options for career advancement working with the senior team for exposure and guidance.
- Professional development opportunities to enhance your skills and knowledge, ensuring your continuous growth