Technical Success Manager

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Job Description

Overview

Stats Perform is the market leader in sports tech. We provide the most trusted sports data to some of the world's biggest organizations, across sports, media, and broadcasting.

Through the latest AI technologies and machine learning, we combine decades' worth of data with the latest in-game happenings. We then offer coaches, teams, professional bodies, and media channels around the world, access to the very best data, content, and insights. In turn, improving how sports fans interact with their favorite sports teams and competitions.

How do they use it?

• Media outlets add a little magic to their coverage with our stats and graphics packages.
• Sportsbooks can offer better predictions and more accurate odds.
• The world's top coaches are known to use our data to make critical team decisions.
• Sports commentators can engage with fans on a deeper level, using our stories and insights.

Anywhere you find sport, Stats Perform is there. However, data and tech are only half of the package. We need great people to fuel the engine.

We succeeded thanks to a team of amazing people. They spend their days collecting, analyzing, and interpreting data from a wide range of live sporting events. If you combine this real-time data with our 40-year-old archives, elite journalists, camera operators, copywriters, the latest in AI wizardry, and a host of 'behind the scenes' support staff, you've got all the ingredients to make it a magical experience!

Responsibilities:

As a successful Technical Success Manager at Stats Perform, you'll be responsible for ensuring the delivery and consumption of Stats Perform's Betting products to our entire Betting client base. You will do this by collaborating with both internal and external stakeholders to ensure prospective and contracted clients are provided a seamless integration of the services. You will form a deep understanding of the Trading products and leverage your communication skills - along with your knowledge of the sports industry and of Stats Perform's operational organisation - to ensure that clients are receiving the maximum value of their licensed products. Your role will include:

• Being the voice of the customer internally and be the voice of the business externally.
• Provide technical consultancy to the customers, working closely with the commercial and success teams to help onboard our varied Bet trading products depending on the customer needs and requirement.
• Act as an escalation path directly from the customers or from the support teams for any or all technical issues with the Bet trading product verticals
• Liaise with the Operations teams to ensure data capture, quality and delivery is line with our commercial agreements.

• Collaborate with the Product, Engineering and Network teams on the customer onboarding strategies for new products and features whilst helping develop and implement processes and procedures to streamline operations and improve the customer experience.
• Communicate findings, recommendations and be an active arm in the product feedback loop within the business for all the Bet product verticals.
• Keeping up to date with industry trends and best practices to provide the highest level of service to customers.

Required Qualifications:

• Minimum 2-year experience in a client facing role preferably from a data / media / technology or betting services industry or experience in service integration management.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
• Technical aptitude with a good understanding of software systems, development processes, and IT infrastructure.
• Strong problem-solving skills and ability to think creatively to resolve complex technical issues.
• Keen attention to detail, organisational skills and ability to multitask and work independently in a fast-paced environment.
• Sound sports knowledge.

Desired Qualifications:

• An understanding of data delivery methodologies

• An understanding of the sporting calendar and landscape
• An understanding of the Betting and Gambling Industry
• Knowledge of network architecture, security protocols, and infrastructure components such as servers, storage, and databases.
• Understanding or working knowledge on REST APIs, XML, JSON, and web sockets.
• Basic understanding of data query languages and logfile analysis.
• Knowledge of CRM tools and experience with project management methodologies

Why work at Stats Perform?

We love sports, but we love diverse thinking more!

We know that diversity brings creativity, so we invite people from all backgrounds to join us. At Stats Perform you can make a difference, by using your skills and experience every day, you'll feel valued and respected for your contribution.

We take care of our colleagues

We like happy and healthy colleagues. You will benefit from things like Mental Health Days Off, 'No Meeting Fridays,' and flexible working schedules.

We pull together to build a better workplace and world for all.

We encourage employees to take part in charitable activities, utilize their 2 days of Volunteering Time Off, support our environmental efforts, and be actively involved in Employee Resource Groups.

Diversity, Equity, and Inclusion at Stats Perform

By joining Stats Perform, you'll be part of a team that celebrates diversity. A team that is dedicated to creating an inclusive atmosphere where everyone feels valued and welcome. All employees are collectively responsible for developing and maintaining an inclusive environment. That is why our Diversity, Equity, and Inclusion goals underpin our core values.

With increased diversity comes increased innovation and creativity. Ensuring we're best placed to serve our clients and communities. Stats Perform is committed to seeking diversity, equity, and inclusion in all we do.

About Us

Stats Perform's extensive list of customers includes four of the top-five most popular global sports broadcast companies, seven of the top-10 global tech companies, all of the top-10 sportsbooks and seven of the top-10 football (soccer) franchises. We collect more than 30 million unique data points and distributes them to more than 1,800 customers, reaching over three billion fans a year.

Stats Perform collects the richest sports data in the world and transforms it through revolutionary artificial intelligence (AI) to unlock the most in-depth insights for media and technology, betting and team performance. With company roots dating back almost 40 years, Stats Perform embraces and solves the dynamic nature of sport - be that for digital and broadcast media with differentiated storytelling, tech companies with reliable and fast data to power their own innovations, sportsbooks with in-play betting and integrity services, or teams with first-of-its-kind AI analysis software. As the leading sports data and AI company, Stats Perform works with most of the top global sports broadcast companies, tech companies, sportsbooks, teams and leagues.