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Technical Services Manager - One Millennium Bridge

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Technical Services Manager - One Millennium Bridge

Department: Site - Office Buildings

Employment Type: Full Time

Location: One Millennium Bridge

Compensation: GBP 72,000 - GBP 75,000 / year

Description

MAPP is the UK's leading specialist in commercial property and asset management, with over GBP 30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.

Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.

At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.

This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you!

Title, Team and Role Summary

Title : Technical Services Manager - One Millennium Bridge
Team : London Office Buildings

Who Does This Role Report Into? Site Senior Building Manager - One Millennium Bridge

Role Summary / Purpose and Scope

This role will initially be based at One Millennium Bridge and will be dedicated there 5 days per week working closely with the client to successfully bring the property from PC to full occupation. It is however envisaged that as the building is fitted out by the incoming tenants, this requirement may move to 2 or 3 days at One millennium Bridge with the TSM's responsibility opening out the the wider portfolio. Their purpose will include:

  • While site teams will continue to hold ongoing management day-to-day responsibilities for all service partners, the Technical services manager will provide a dedicated technical resource across One Millennium Bridge.
  • Liaise with the LOB operational team to assist in the delivery of any MEP-focused ESG
  • Take a lead role in building optimisation implementations
  • Consider implementation of new technologies including 'Smart buildings solutions@ and Internet of Things (IOT) monitoring solutions
  • MEES, or carbon to net-zero initiatives.
  • Take a lead role in liaising with any fit-out, project work, or redevelopment instructions.
  • Review technical documentation on behalf of managing agents relating to fit-out, project, or redevelopment work.
  • Lead and assist operational teams with management and partnerships of MEP/VT supply partners, including consultants where appropriate.
  • Provide advice and guidance on any MAPP-instructed MEP or VT projects and escalate these requests to the Technical Service Director
  • Provide guidance to responsible persons on the management of compliance documentation and associated actions arising.
  • Provide ad hoc Technical resources to the wider Portfolio to ensure MEP compliance audits are completed in line with the requirements of ACOPs, ISO, and British standards applicable to MAPP's management to aid the MAPP V1 standards.
  • Contribute to the Facilities Management, Building Consultancy, and Sustainability team's service offering, and develop a partnering ethos to aid the MAPP V3 offers.
  • Provide input and comment on project works, from an ongoing maintenance and facilities management perspective.

Skills, Knowledge and Values

Skills (People & Technical)

  • Engage with the Facilities Management, Building Consultancy, and Sustainability teams and develop a partnering ethos to aid V3 offers.
  • Assist in the administration of MEP Data in Risk Wise and other electronic management systems for the Facilities Management Team.
  • Assist with the management of technical site inspections, audits
  • Take a lead role in liaising with any fit-out, project work, or redevelopment instructions.
  • The role may require a degree of out-of-hours support and guidance for maintenance and emergency activities as required
  • Support the Facilities Management Team on small building works projects such as fabric works, plant replacement, and insurance works, ensuring projects are delivered on time, cost, and quality.
  • Provide Engineering contact touchpoint for business, direct questions either upward to TSD and LOB teams or via consultants support network.
  • Periodic Audits Management - in conjunction with MEP consultants Review of Contractor PPM documentation and Contractor logbooks, inspections of Plant Room and M & E equipment to ensure good condition and operation.
  • Review of Water Management System and Closed Water testing data
  • Review of all MEP-related H&S requirements and associated documentation
  • Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements
  • Pro-active, flexible attitude to changes in the company, IT systems and the role
  • Further information in the Role Profile

Values & Behaviour

  • Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
  • Exhibition of MAPP ValuesAvoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
  • Self Management including showing initiative, being proactive and meeting deadlines
  • Embracing Change including Technology
  • Engaging with the Big Picture
  • Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
  • Achieving Results and Prioritise Work including attention to delivery to all stakeholders
  • Innovative Solutions and Problem Solving
  • Developing Self and Others and willing to Learn
  • Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
  • Strong written and verbal communications including report writing

Experience and Salary

Level of Experience / Certifications:

  • 4 years experience of working in a similar role
  • Demonstrable understanding of building engineering, technical services, and maintenance, typically in high-quality commercial office property.
  • Solid understanding of Health & Safety, COSHH, L8, LOLER, PUWER, IPAF, PASMA, CDM, and High Voltage distribution.
  • Knowledge of working at height, confined spaces, pressure systems and substantial knowledge of operating, maintaining, and HVAC systems.
  • Computer literate; able to create spreadsheets, presentations and write logical, succinct, and persuasive reports

Qualifications:

  • Relevant Engineering qualification or experience.
  • Relevant professional and/or technical qualification or membership IWFM/ NEBOSH/ IOSH

Working Hours: 9am - 5.30pm Monday - Friday
Salary Range (Based on Experience)
GBP 72,000 - GBP 75,000
per annum, depending on experience.

Technical Services Manager - One Millennium Bridge

MAPP
London, UK
Full-Time

Published on 25/01/2025

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