Technical Services Manager - End User Compute

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Detailed job description and main responsibilities

1. Responsible for the provision and management of the current Desktop Image build infrastructure (SCCM/Intune), ensuring the environments update regularly and all tools within are used effectively.
2. Responsible for the provision and management of the current Virtual Desktop Image build infrastructure (Citrix Virtual Apps and Desktop), ensuring the environments update regularly and all tools within are used effectively.
3. Responsible for the deployment and maintenance of streamed applications via Citrix Virtual Apps
4. Overall responsibility for managing policy and application delivery of the Trust mobile device management solution (Intune). Ensuring applications are delivered to the correct devices as required.
5. Audit desktop computing hardware and software and maintain accurate configuration data.
6. Support the ICT Service Desk for End User Device related issues as well as mentor/guide the Service Desk Analysts and Second Line Support teams on the process of troubleshooting end user related issues following a formal process and providing detailed supporting documentation.
7. Provide effective technical support and fault resolution with timely feedback to users, adhering to ITIL standards and Technical SLA's.
8. Produce and maintain resources for staff such as help sheets, user guides and other electronic materials as well as providing user training.
9. To ensure endpoints are secured in line with security policies and other security procedures are followed, to maintain a working knowledge of potential threats and to implement counter-measures.
10. Supporting the Senior Technical Services Manager in managing suppliers to ensure the business receives value for money and the service provided meets the SLAs put in place.
11. Work closely with Infrastructure teams to ensure ongoing alignment towards the target architecture.
12. To develop the Digital workspace by supporting the integration and developments of the EUC environment that fit within the Digital strategy including Single-sign-on technology.
13. Adhere to change management procedures when implanting change on systems
14. Ensure that all staff comply with appropriate legal, local trust policies and statutory requirements, including health and safety, accident/incident reporting incorporating responsibilities into objectives as appropriate.
15. Participate in team, professional and personal development activities and promote a commitment to continuous development and improvement.
16. Undertake other duties commensurate with this grade and nature of the post as allocated by the Manager.
17. Champion internal process improvement to ensure that appropriate documentation is formulated for system configuration and operational policies using ISO:9001 QMS departmental standards.
18. Drive performance upwards against given targets in ServiceNow using Key Performance Indicators (KPI's) to measure performance.

For further details please see the attached job description

Person specification

Qualifications

Essential criteria

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Desirable criteria

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Experience

Essential criteria

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Desirable criteria

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Knowledge

Essential criteria

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Desirable criteria

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Skills

Essential criteria

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Desirable criteria

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To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust's Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust's Values and Behaviours which can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trust's Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.

In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.

UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.

If you are successful at interview you will receive a conditional offer of employment and we'll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer.

We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents.

Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.

All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders

Employer certification / accreditation badges

Documents to download

• Job Description and Person Specification (PDF, 496.3KB)
• UHCW PostCard (PDF, 114.3KB)
• Welcoming Applicants with Disability (PDF, 98.9KB)
• Candidate Information (PDF, 291.8KB)
• Values Based Recruitment Factsheet (PDF, 67.9KB)
• Values and Behaviours Framework (PDF, 190.3KB)
• How to complete an application form & Values Fact Sheet (DOCX, 874.6KB)