Technical Services Manager

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Detailed job description and main responsibilities

1. Skilled in the development and management of technologies such as secure software defined wired and wireless networks, firewalls, cloud networking, Citrix Netscaler load balancer and gateway technology and Citrix Virtual apps and desktops.
2. Produce and maintain documentation required for the lifecycle of on-going and new systems including the production of policies and procedures
3. Participate in system procurements, including drafting of procurement documentation and supplier evaluations
4. Develop and maintain strong communications links with key stakeholders conveying complex issues and negotiating desired outcomes
5. Liaise with other ICT Services staff, as required, to ensure the overall integrity and smooth running of the service. Work flexibly as a member of the ICT Service Delivery team to ensure the Department delivers a high-quality customer focused service
6. Liaise with counterparts in other Trusts, health communities and elsewhere to assist in the provision of ICT services where patient care is delivered across multiple locations and agencies
7. Identify the impact and support the operational change management resulting from the updating of existing and implementation of new IT systems across the Trust
8. Conduct technical IT based investigations and impact assessments on supplier products, statement of works and implementation plans
9. Manage supplier relationships by establishing robust communications channels with suppliers to ensure timely product delivery and fitness for purpose
10. Participate in and play a lead role as required in local/ regional and national implementation forums to ensure the spread of best practice

For further details of the role please see the attached job description.

Person specification

Qualifications

Essential criteria

• See supporting documents

Desirable criteria

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Experience

Essential criteria

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Desirable criteria

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Knowledge

Essential criteria

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Desirable criteria

• See supporting documents

Skills

Essential criteria

• See supporting documents

Desirable criteria

• See supporting documents

To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust's Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust's Values and Behaviours which can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trust's Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.

In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.

UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.

If you are successful at interview you will receive a conditional offer of employment and we'll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer.

We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents.

Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.

All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders

Employer certification / accreditation badges

Documents to download

• Job Description and Personal Specification (PDF, 528.3KB)
• UHCW Post Card (PDF, 114.3KB)
• Welcoming applicants with Disability (PDF, 98.9KB)
• Candidate Information (PDF, 291.8KB)
• How to complete an application form & Values Fact Sheet (DOCX, 874.6KB)