Technical Services Manager
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Job Title: Technical Service Manager
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Technical Service Manager to join the team located in London.
The successful candidate will hold full accountability for the operations across a hub, responsible for service delivery and front facing services at the clients Healthcare facilities.
Role Summary:
- Act as a subject matter expert for technical service delivery within a Healthcare environment
- Provide a safe and healthy workplace with responsibility for all EHS compliance for both CBRE and supplier partners
- Assure contingency plans are in place for emergencies, including approved business continuity plans, disaster recovery plans, service disruption notification processes and crisis management processes
- To provide technical and operational support and advice to the engineering team
- Manage WIP - Including scheduling works, access arrangements, completion of works, answering financial queries and updating the overall WIP report with the support of the Lead Contract Support
- Creating and implementing a training plan for the operational teams; ensuring we have sufficient skillset, Competent Persons and Approved Persons for all HTM and SFG disciplines
- To conduct audits of reactive and planned maintenance activities ensuring that tasks are completed to SFG and HTM standard
- Manage subcontractor delivery and engagement
- Understand and comply with Site safety rules/requirements
- Ensure safety PPE and equipment is available and utilized by both self-perform team members and Supplier partner team members at all times
- Follow proper procedure and conduct Incident reviews and Root Cause Analysis including regulatory response and reporting, Site Stand Downs and drive consequence Management for all incidents
- Responsible for Multi-client locations in and around Tottenham Court Road
- Ensure ongoing and required training (PPE, LOTO, Confined Space) is conducted and completed by all team members
- All reporting must be timely and completed and all required on site documentation must be up to date and easily accessible
- Support Site Budget Management by driving Operational control through Metrics Management
- Deliver services based on contract scope of work with full understanding of the scope variances by site
- Ensure knowledge of Supplier contract terms, scope of work and performance specification
- Ensure PO's are raised and processed in compliance with GWS policy
- Responsible for coaching and supporting the growth of your team.
Experience Required/desired:
- Technical qualifications
- Healthcare experience in a similar role
- Knowledge of the Healthcare Technical Memorandums (HTM)
- AP qualification in at least one of the HTMs
- Strong related experience in FM operations
- Strong influencing, communication and presentational skills aligned with good commercial acumen
- People management skills and the ability to communicate at all levels
- Experience of managing contracts, writing and operating to processes and procedures
- CMMS experience (WO Management Process) preferred
- Report writing ability
- Sound understanding of current legislation, environmental and quality related issues, including sustainability and its impact on energy