Technical Services Manager - Home Counties/South East Region

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Job reference number 313214

Salary from £45,000, subject to experience with pay award pending, 12% bonus potential, £5,944 car allowance per annum plus 22.5 days annual leave plus bank holidays

Full time, 37.5 hour per week, Permanent

Home Counties/South East

Royal Mail's Property and Facilities Solutions provides a wide variety of technical services for all Royal Mail properties. From local Delivery Offices, corporate offices, vehicle garages, rail hubs, and our new, fully automated parcel superhubs, the size, reach and complexity of the estate is vast alongside the potential for you to develop your career within one of the UKs largest logistics operators.

We have a vacancy for an experienced Technical Services Manager to lead dedicated technician teams across multiple sites across the Home Counties/South East.

About the role

As the Technical Services Manager, you'll have responsibility for the safe, profitable, and quality delivery of Facilities Management Technical Services, driving productivity and exceeding targets through active management, employee engagement and continuous improvement.

You'll be responsible for:

• Leading a team of 20 x BES, F&S, BFM and Assets Engineers in the delivery of Technical Services across multiple sites.
• Recruitment, conducting inductions, training identification, attendance, and performance management.
• Act as the safety lead, monitor performance, deliver safety information and conduct safety audits to ensure safe systems of work are followed.
• Ensure scheduled and non-planned work are delivered in the most cost effect manner, productivity, customer satisfaction targets are exceeded and achieve financial P&L targets.
• Work with Contract Managers, SME's and Technical Compliance Managers to ensure the successful delivery of all third-party supplier services, recovery plans are in place and monitored to required standards.

The role will involve frequent travel around the South/Home Counties - St Albans (AL), Enfield (EN), Hemel (HP), Stevenage (SG), Luton (LU) and Watford (WD).

Attendance - Monday to Friday, predominantly 08:00 - 16:00.

A degree of flexibility is required to meet operational demands - this may involve early, night and ad-hoc weekend attendance to support the engineering team. Additionally, you need to be available for the manager call out rota as required (approx. 1 in 6 weekends/unsociable hours) and Technical Operations Manager cover when required.

About you

You need to demonstrate the following skills and experience on your CV:

• A background of hard services operational experience at a relevant mechanical and electrical engineering leadership level (essential)
• A Relevant technical qualification at or above NVQ level 3 (or equivalent) in Building and Maintenance.
• Knowledge of Health, Safety and Compliance legislation relating to FM services industry, must have knowledge of CDM Regulations 2015.
• Experience of financial management, cost control and targeted achievements.
• Leading, supporting, managing and developing a team of engineers to improve performance.
• Experience of working within a unionised environment.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. If selected, we will provide you with your interview questions ahead of the interview.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

Closing Date: Monday 24th June. Please note, this advert may close early.

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