Technical Services Engineer / Senior Engineer
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Description
COMPANY OVERVIEW:
Sampled enables clients to advance human health by leveraging active biological samples through preservation, immortalization and utilization in comprehensive multiomics research within the only leading-edge Global Integrated Analytical Biorepository.
We care for our partners' samples to enable them to transform medicine and save lives. Based in Glasgow, UK, our stability storage experts have developed and maintained a strong sample storage program which is underpinned by years of experience working with the pharmaceutical, biopharma, life sciences and healthcare industries. Storage services include Controlled Stability Storage, Photostability (Lux/Uva), Cycling Studies, Controlled Warehouse Bespoke Temperature and / or Relative Humidity, Document Storage, Disaster Recovery, and Biobanking -196oC to 5oC. Our customer facing Technical Services team provide invaluable support to clients who require on-site validation and / or calibration of
refrigerators, freezers, incubators, photostability, temperature, and humidity chambers.
POSITION SUMMARY:
Working closely with the Technical Services Manager, as an integral part of Sampled's Technical Engineering Team, the primary remit of the Technical Services Engineer is to provide Validation, Service and support for Sampled and their clients internally and externally.
The role requires daily interaction with colleagues and with clients in a broad range of organisations within the Life Sciences sector including pharmaceuticals, biologics, and medical devices.
RESPONSIBILITIES:
Ensure internal and client equipment is validated, serviced and maintained within regulations and kept operational at all times. Internally, support will be provided for equipment at the Company's facilities in Glasgow (70%) and for Clients across the UK (30%).
Follow Standard Operating Procedures (SOP's), and ensure all work is completed safely, in a timely manner and in accordance with Good Manufacturing Practice standards (GMP).
Validation, Calibration and Service requirements:
• Stability chambers
• Fridges
• Freezers
• ULT freezers
• Cryogenic freezers
• Incubators
• Photostability chambers
• Warehouse and lab ambient maps
Develop positive relationships with clients, applying depth of knowledge, and establishing self as the go-to person for day-to-day support. Communicate opportunities for additional business with existing and new clients to Technical Services Manager and Commercial Team.
Be an effective team member, delivering quality customer service and ensuring issues are effectively resolved in a timely manner.
Champion of the Sampled Values: Strive to delight our clients, Move innovation forward, Accelerate your business, Rise together as a team, Transcend what is possible.
Occasional travel may be required to Client and other Sampled sites in the UK
On-call work will be required, one week per month.
Perform related responsibilities as needed.
POSITION REQUIREMENTS:
• Minimum 3+ years of relevant experience as a Technical Services Engineer ideally in a scientific working environment, for example Pharmaceuticals, Biobanking, Laboratory Services.
• Qualified in Electrical Engineering
• HVAC engineering qualifications preferred
• Experienced in following Standard Operating Procedures (SOP's) and meeting Regulatory requirements.
• Familiarity of GMP (Good Manufacturing Practice) advantageous
• Experience of a strong Health & Safety and Quality culture
• Proven ability to deliver quality customer service and ensure issues are effectively resolved in a timely manner.
• Excellent communication skills, written and verbal.
• Self-motivated and able to work well as part of a small team.
• Able to maintain and grow relationships with internal and external clients.
• Strong organisational skills, with flexibility to respond changing priorities. Comfortable working in a fast-paced environment with multiple priorities.
• Able to work independently, driven to deliver results.
• Able to undertake occasional travel within the UK.
• Applies a continuous improvement approach, to achieve business excellence and support clients.
• Willing and able to learn, with an interest in continued professional development
• Proficient in Microsoft Office Applications
Sampled is committed to building a sustainable, inclusive and diverse culture where team members enjoy equal opportunities in a safe, supportive and empowering environment. Sampled believes that as an organisation we have a duty to be actively engaged in supporting not just the clients and industries we serve but the communities where we live and work.
Sampled is an Equal Opportunity Employer (M/F/Disabled/Veteran)