Technical Services Compliance Manager

About the roleAs Technical Services Compliance Manager you will assist in the Identification and implementation of relevant procedures and programmes needed to deliver the Partnership objectives, alongside the wider Own Brand Directorate (Quality & Technical, Product Innovation, and Regulation, Policy & Compliance).

Reporting to the Commercial Sales Technical Compliance Manager, you will be responsible for the day to day food & non-food technical management of any assigned B2B third party concessions and/or key customers, as well as non standard propositions. This could include export and UK businesses such as service stations and will be working closely to support the Commercial Sales Technical Compliance Manager, alongside the technical category teams and specialists where needed.

• Expected salary - £44,400- £55,000

• Contract type - This position is a Secondment/Fixed Term contract until May 2026

• Working pattern/flexible working -  The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The Technical Services team aim for around 1days a week in the office to connect and on a more ad-hoc basis to attend key meetings.  

• Location - This role is based at our Bracknell Head Office. 

• Please note- this role will require travel both within the UK and Internationally, therefore candidates must have the relevant documentation to travel. 

Key responsibilities 

• Support the day to day management, coordination and queries relating to your areas of responsibility as agreed with the Commercial Sales Technical Compliance Manager. 

• Coordinate and maintain the Food & Non-Food Technical management of any assigned B2B customers (eg. Export, Welcome break, Shell and branded concessions such as Sushi) 

• Development and delivery of training in area of specialism either by self or 3rd party suppliers to Waitrose Partners, to ensure all Partner knowledge and application is up to date in your area of expertise.

• Manage and respond to export legislation enquiries within Waitrose identifying the means for legal compliance Safe and legal trading within areas of control.

• Act in accordance with the Partnership’s purpose and democratic principles, constructively participating in co-ownership, and demonstrating to customers and each other that it is a better way of doing business

Essential skills/experience you’ll need 

• Degree in Food Science or similar

• Relevant experience within the Food Retail Industry - as a technical manager, or technical specialist with experience of service provision and legality/safety knowledge. 

• HACCP L3/Allergens/Risk Assessment qualifications or significant experience.

Desirable skills/experience you may have 

• Experience leading/working in a cross category/international sales/export support role. 

• HACCP L4/Food Safety L4, Lead auditor qualifications 

#LI-HEADOFFICE

#LI-HYBRID

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting. If required, you’ll find out more about vetting throughout the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.