Technical Service Manager, Fire Systems

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Title: Technical Service Manager, Fire Systems

Reports to: Head of Service, UK and EMEA

Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we're creating a legacy that goes beyond business-one that's changing the world for the better.

Armstrong Fluid Technology is seeking a Technical Service Manager, Fire Systems to lead the technical development, compliance and delivery of fire protection system solutions. This role will act as the subject matter expert, ensuring all fire system designs, products, and installations meet regulatory standards, industry best practice, and client requirements. The successful candidate will work cross-functionally with engineering, sales, and project teams to drive technical excellence and innovation.

Key Accountabilities

Technical Leadership

• Act as the lead technical authority on fire protection systems across the business.
• Provide guidance and support to engineering, sales, and project delivery teams.
• Review and approve system designs, calculations, and technical documentation.

Design & Compliance

• Ensure all fire system solutions comply with relevant standards (e.g., BS, EN, NFPA where applicable).
• Oversee hydraulic calculations, system layouts, and equipment selection.
• Maintain up-to-date knowledge of regulatory and legislative changes.

Product & Solution Development

• Support the development and optimisation of fire system products and packaged solutions.
• Work closely with R&D and product teams to ensure solutions meet market and regulatory requirements.
• Evaluate new technologies and recommend improvements or innovations.

Project Support

• Provide technical input during tendering, design, and project execution phases.
• Assist with complex or high-value projects, including troubleshooting and technical problem-solving.
• Support commissioning and handover processes where required.

Stakeholder Engagement

• Act as a key technical contact for clients, consultants, and regulatory bodies.
• Support the sales team with technical presentations and client meetings.
• Build strong relationships with internal and external stakeholders.

Quality Assurance & Risk Management

• Ensure adherence to internal quality standards and processes.
• Conduct technical audits and reviews of ongoing and completed projects.
• Identify and mitigate technical risks across fire system designs and installations.

Training & Development

• Deliver technical training and mentoring to internal teams.
• Develop technical documentation, guidance notes, and best practice standards.
• Promote continuous improvement and knowledge sharing within the business.

What We're Looking For

To thrive in this role, you should bring:

Education & Experience

• Degree or equivalent qualification in Mechanical Engineering, Fire Engineering, or a related discipline.
• Significant experience in fire protection systems (e.g., sprinklers, pumps, hydrants, suppression systems).
• Proven experience in a technical leadership or senior engineering role.
• Strong understanding of relevant standards (e.g., BS EN, LPCB, FM, NFPA).
• Experience working within manufacturing, building services, or fire protection industries.

Technical Skills

• Strong knowledge of fire system design principles and hydraulic calculations.
• Experience with fire pump systems, booster sets, and associated controls.
• Proficiency in relevant engineering/design software and tools.
• Ability to interpret technical drawings, specifications, and standards.
• Understanding of system integration within wider building services.

Soft Skills

• Excellent communication and stakeholder management skills.
• Strong leadership and mentoring capability.
• Analytical thinking with a problem-solving mindset.
• Ability to manage multiple priorities and work under pressure.
• High attention to detail and commitment to quality.
• Proactive, collaborative, and results-driven approach.

Why Armstrong Fluid Technology?

By joining us, you'll become part of a global community dedicated to pushing the boundaries of fluid-flow technology while upholding Armstrong's commitment to sustainability. You'll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow's solutions today.