Senior Contact Strategy Analyst

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Working within the Business Support Department in Nationwide's arrears management function, Collections & Recoveries, we're looking for an individual to join the Service Delivery Team.

This role focuses on enhancing our technology to deliver best-in-class Collections and Recoveries performance through great customer service, in a cost-efficient manner.

This is a 12-month Fixed Term Contract.

At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at our Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.