Technical Program Manager - Loyalty

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Job Description

What's in it for you
Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special...

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

#LI-Hybrid
What you'll do
The Technical Program Manager (TPM) is the glue of engineering, product and business strategies. Working across teams you will perform various functions whether that be within the product organisation or managing cross-functional programmes of work, utilising technical expertise in handling constraints, improving quality or removing blockers within the development lifecycle.

The mission is to harness agile ways of working and embed our strategic ambitions to successfully deliver change at scale. The key to the success of this role is building positive, trusting relationships through consistent, on-time delivery of solutions and effective communication in-line with the M&S Way.

More specifically, the TPM role is the embodiment of 'own it, and get it done' with key responsibilities as follows:

• Grow and facilitate team(s) to become highly motivated and capable to deliver innovative product solutions
• Co-ordinate multi-disciplinary initiatives within a Product led organisation or Programme of work
• Manage risks, issues and dependencies and raise where appropriate
• Track team(s) execution progress through sync up events, providing visibility and transparency through appropriate cadence and tools
• Operate as a servant leader, removing impediments and reducing delivery friction

Key Experience- the ideal candidate will have

• Job knowledge - specialist skills, experiences, qualifications, specific systems or practices relevant to the role, latest function specific knowledge
• Business knowledge - level of commercial awareness, economic, commercial, political experience, industry specific knowledge to differentiate M&S from competitors - Problem solving - analytical skills, ability to direct, lead and deliver solutions that go beyond existing ways of doing things - People & Leadership skills - communications, leadership and talent development skills.

Essential

• Experience of software development or Technical Product/Programme Management
• Excellent interpersonal skills, proactive can do demeanour and ability to communicate effectively with both technical and non-technical individuals
• Working experience of Agile Methodologies including Scrum, Kanban and DevOps
• Ability to organise and prioritise collaboratively across multiple teams
• Analytical and logical approach to problem solving

Desirable

• Experience in Agile Project/Portfolio Management tools e.g. Jira/JiraAlign
• Experience using facilitation techniques, Design

Thinking techniques, coaching and learning frameworks

• Understanding of engineering practices like BDD, XP and Agile Testing, Continuous Integration and Continuous delivery
• Prior experience working in the Retail Industry
• Project Management, Agile or Scaled Agile certification
• Financial and commercial foresight including exposure to budgeting processes and contractual discussions
• Strong facilitation skills to articulate clear outputs, drive teams or individuals towards specific desirable outcomes

Everyone's welcome
We are ambitious about the future of retail. We're redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process

#LI-ZF1