Technical Program Manager

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Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Builds high performing teams, inspires team members, and demonstrates leadership skills.
• Collaborates with business sponsors and technology subject matter experts to define scope and delivery strategy for solutions.
• Leads technical teams to assess requirements, create estimates, develop budgets, and produce Technology Project Charters and other documentation needed for funding approvals.
• Perform project planning and scheduling, manage tasks and coordinate project resources to meet objectives and timelines.
• Proactively identify, manage, and mitigate project risks and find ways to accomplish project goals in the context of dynamic business/technical environments.
• Provide high quality customer service and communicate project status (timelines, progress, and challenges) to technology and business stakeholders regularly.
• Achieve project goals by engaging effectively with stakeholders, including enterprise architects and strategists, technical subject matter experts, business partners, Visa senior management, technology vendors, and financial institutions and strategic partners, as needed.
• Manage project budgets effectively by ensuring forecasts and actual charges are in line with approved bids and project costs are effectively controlled.
• Keep project status updated in project management tools and maintain meticulous records (e.g., project financials, schedule, issues, risks, change control decisions)
• Provide leadership to large, global, cross-functional teams to deliver solutions involving multiple teams and applications.
• Anticipates change and identifies ways to overcome challenges and constraints to keep project activities on schedule to meet or exceed business partner expectations.
• Takes initiative to exhaust all avenues to resolve issues/problems before involving management escalation.
• Works with minimal direction, able to resolve most issues independently.
• Provides clear, concise communications to project stakeholders, summarizes relevant facts for senior management and delivers with executive demeanour.
• Demonstrated ability to manage through influence.
• Executes through ambiguity and guides path to clarity.
• Set clear expectations with business partners to provide transparency into project initiation activities and manage day-to-day interaction during project execution and delivery.
• Proactively identify, manage and mitigate project risks and find ways to accomplish project goals in the context of dynamic business/technical environments.
• Provide high quality customer service and communicate project status (timelines, progress, and challenges) to Technology and business stakeholders regularly.
• Achieve project goals by engaging effectively with stakeholders at all management levels across Visa, including enterprise architects and strategists, technical subject matter experts, business partners, vendors, and Visa senior management.
• Manage project budgets effectively by ensuring forecasts and actual charges are in line with approved bids and project expenses are effectively controlled.
• Ensure that all projects are in compliance with Visa's Project Management Methodology and Key Controls
• Support PMO management with annual planning, program funding approvals, and program and project reporting functions.
• As a global organisation, there may be need to take attend calls, meetings after/before standard office hours during the week.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Preferred Qualifications

• Knowledge and experience of IT and ideally Network Processing
• Experience working on payments system projects desirable
• Prince 2 Foundation or equivalent qualification
• Scrum Master experience and qualification desirable
• Experience of supporting on small to medium complex IT projects/programmes with multiple
stakeholders with different and often conflicting needs
• Experience and knowledge of the Project environment, practices and processes
• Experience of requirements collation and management
• Experience of information/data analysis and preparation of succinct analysis reports
• Excellent communication skills
• Excellent MS Office Skills
• Methodical approach and good eye for detail
• Strong administrative skills.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.