Technical Product Manager - Platform Services

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Job Description

Out of the successful launch of Chase in 2021, we're a new team, with a new mission. We're creating products that solve real world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We're people-first. We value collaboration, curiosity and commitment.

As a Technical Product Manager in the Platform team, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them.

While we're looking for professional skills, culture is just as important to us. We understand that everyone's unique - and that diversity of thought, experience and background is what makes a good team great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference - on us as a company, and on our clients and business partners around the world.

As a Technical Product Manager in the Platform team, you are responsible for driving the strategy and development of robust, resilient and scalable platform services and capabilities that

Job responsibilities:

• Define and communicate the long-term vision and strategy for a set of platform products, services and capabilities, based on a deep understanding of customer needs, industry landscape and regulatory environment.
• Conduct market research to understand target customers and their needs and pain points. Conduct competitor analysis and use data insights to understand competitive landscape, best practices, patterns and trends to shape the product and inform product choices.
• Define objectives and key success metrics for the product. Define what good looks like across all stages of the product life cycle.
• Define and clearly articulate technical product requirements and translate them into product features that are aligned to business goals and customer needs. Collaborate with engineering teams to define product architecture and design.
• Create and manage the product roadmap. Drive a prioritized backlog of technical initiatives and deliver, in partnership with engineering, on the agreed objectives all the way through to scaled launch, communicating your team's progress to all stakeholders.
• Continuously measure and analyze product performance, adoption, engagement and customer feedback to drive incremental, high-cadence improvements.
• Drive adoption of frameworks, tools and services built by the Platform team through advocacy and education to the wider engineering organization.
• Collaborate with stakeholders such as Design, Engineering, Data, Operations, Compliance, Marketing, Commercial teams to drive the product to success.
• Act a subject matter expert on the Platform, representing the product to internal stakeholders and customers, and providing knowledge and training to multi-disciplinary teams as needed.
• Be hands-on, navigating high level strategy down to implementation-level details, and delegating as necessary to build your product and take it to market successfully.

Required qualifications, capabilities and skills

• Relevant technical product management experience in a technical product or platform space, with a track record of delivering excellent results. Experience managing technical software products from kick-off to launch.
• Strong problem-solving and analytical skills to understand and break down complex systems, processes and technologies so they can be understood, and communicate this to other people within the organization.
• Strong leadership, cross-functional collaboration and stakeholder management skills - including the ability to successfully partner with Product Management, Engineering, Infrastructure, Design, Go To Market teams, influencing key decisions across the organization. Proven experience working with engineering teams.
• Strong communications skills - excellent written and verbal communication, summarize and express complex requirements with clarity and precision.
• Curiosity and ability to think "outside the box", while applying a rigorous, data-led disciplined approach to product management and innovation.
• Ability to work in a fast-paced, dynamic, collaborative environment. Methodical and patient, able to sequence change.
• Curiosity, eagerness to learn and eagerness to teach. Comfortable in uncharted waters and a level of ambiguity.
• High standards. We are looking for people who expect personal performance and team performance to be nothing short of the best.

Preferred qualifications, capabilities and skills

• Comfortable working within a geographically distributed team.
• Experience in fintech is beneficial but not mandatory.

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About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.