Technical Operations Director - Life Sciences

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Technical Operations Director - Life Sciences

Job ID

168788

Posted

10-Jun-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

About the Role:

As the Full Spectrum Technical Operations Director, you will lead the team responsible for driving greater efficiency and effectiveness, improving margins, and reducing risk to be more attractive to clients and make it easier for teams to run excellent accounts. Focussed on understanding what excellence looks like before implementing new solutions, automating processes, remediating risks, and introducing ways to impress both clients and account teams. Partners with other GWS functions and service lines to ensure coordinated and aligned solutions with overall business objectives.

This job is part of the Full Spectrum Lab Services Platform team. They are responsible for developing and implementing strategies across the Full Spectrum organisation to bring competitive advantage and deliver growth.

What You'll Do:

• Own the Voice of the Customer, implementing tools & processes to routinely gather Customer feedback and experience.
• Develop and implement the Full Spectrum Client Success strategy, to build a Full Spectrum brand recognised for delivering Client satisfaction and success.
• Work with account teams to deploy best practice according to Full Spectrum Shield.
• Drive Continuous Improvement across all Enterprise accounts, working closely with account teams and clients to deliver globally aligned best in class services.
• Support transition/mobilisation of new accounts, ensuring readiness for operational go-live.
• Provide ad-hoc specialist project support to support account growth and stabilisation.
• Use experience and knowledge of all job areas within a function, practical experience in several functional areas or businesses, or concentrated knowledge of a particular discipline to coach and guide others.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Negotiates with senior management, customers, regulators, or vendors to influence decisions of strategic importance. Anticipate potential objections, and persuade others, often at senior levels and of divergent interest, to adopt a different point of view.
• Drive the direction and resource allocation for programs, projects, or services.
• Significantly impact the design of policies and procedures.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You'll Need:

• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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