Technical Operations Administrator (FTC)

Job Title: Technical Operations Administrator

Reporting to: Technical Operations Learning and Development Manager

Department: Technical Operations

Based: Croydon

Objective of the role

To provide efficient and pro-active administrative support to the Technical Operations Departments.

Hours

35 Hours per week Monday to Friday. .

Main Duties

General Administration

Technician NatWest expenses

• • Ensuring technician NatWest statements are submitted in accordance with Standard Operating Procedures (SOP's)
  • Checking techs have completed NatWest correctly and all receipts are provided
  • Recording all relevant information on central SharePoint spreadsheet
  • Follow up with technicians where errors/irregularities are noted
  • Prepare monthly audit selection for Technician Team Managers to complete

Technician Uniform

• • Ordering new uniform requested by technicians
  • Ensuring stocked uniform is monitored and accounted for and disposed of when required
  • Liaise with Technical Training Team and provide update on uniform orders for new technicians through the induction process

Fleet Support

• Renewing road tax
• Dealing with PCN and traffic offences related queries

Adhoc duties

• Hotel Bookings when requested by internal staff
• Raising PO's for consolidated invoices and notification to Accounts Payable
• Processing Toll Tag payments
• Update technician database (new starter and leavers)
• Logging Agent Network PAS43 and insurance details

• • Recording technician holiday
  • Recording Technician Sickness
  • Dealing with Telephone and email queries efficiently
  • Checking ABS Task list for Technician attachments and assigning to associated RSA case file

You will also be responsible for the following:

Health & Safety

• To ensure that your work area is kept safe and tidy at all times.
• To abide by the Health & Safety Work Act 1974.
• To notify the Company Health & Safety officer or the Managing Director of any Health & Safety issues which may cause harm to fellow employees.

Training

• To advise your Manager of any areas of work for which you require any additional training.

Quality Management System

• To work as a member of a team within the quality system and follow all documented quality procedures and instructions.

Key Performance Areas

• To work towards achieving 100% on all Company, departmental, team and individual key performance targets.

Appraisals

• Participate and contribute towards individual annual appraisals, team meetings and regular one-to-one assessment sessions.

Regulatory

• To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.