Technical Manager

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Job Title: Technical Manager

Business Sector: Data Centre Solutions

Location: London, UK

COMPANY PROFILE

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

JOB PURPOSE

To work in the CBRE Central Technical / Centre Of Excellence (COE) Data Centre Team as an expert adviser in providing technical solutions, and guidance on all mechanical, electrical, energy efficiencies, within the design, planning, installation, testing, commissioning and operational for Data Centre Operations to maintain 100% uptime and achieve account plan ensuring all critical services meet CLIENT SLA.

Key Accountabilities

• Centre of competence in all aspects of data centre operations & installation standards
• Single point of contact (COE for CBRE) for all Technical activities as the primary interface to the CBRE / CLIENT Account Teams
• To provide 24/7 Technical Support to clients
• Provide technical guidance & support to Data Centre Maintenance & Operation, Testing and Commissioning
• Deliver innovative technical solutions to maintain long term profitable based on selling this unique expertise to the CLIENT Client and potentially other Critical Environment and Data Centres accounts
• To ensure all critical services PEOPLE PLANT & PROCESS & VENDORS are developed in a consistent approach for all locations and regions
• Accountability for Services Solutions for upgrades and new requirements
• To provide assurance through expert reviews to ensure compliance to CBRE safe system of work & provide a safe working environment.
• Improve the maintenance and operations techniques to reduce invasive operations and maintenance whilst ensuring reduced business risk to CBRE
• Review plant and system performance, highlighting solutions & progressing Continuous Improvement and appropriate benchmarking programmes
• Provide emergency support and response & carry out technical reviews of the Data Centre critical services Teams
• Provide Technical Services support to the CLIENT Account
• Provide input and carry out account reviews & audits of the Critical Environments
• As appropriate establish and agree client service level agreements and standards for Power & Cooling Load Management and Design standards to ensure compliance and performance to provide Business continuity
• Support Development of Data Centre Risk assessments of requirements and develop Asset Management Plans (5yr /10yr).
• Support Development of Energy Management Programme within critical environments operations
• Implement Appropriate Change control process covering client's business critical areas, responsible for supporting method statement approval for Data Centres
• Support Development of Technical Teams to ensure consistency in approach and delivery with appropriate Skills to achieve the goal of zero impact to business operations and client business continuity requirements
• Main Interface to CBRE GWS clients on technical innovation & continuous improvement of Client Critical Data Centre Operation
• Develop and maintain a service team culture within the account
• Ability to produce technical reports for internal and external client
• To provide development of client technical requirements through projects (BP19) as Lead Consultancy / technical support for validation of design solutions and clients representative for Commissioning & Testing (As Best Practice 11 - Handover /Commissioning & testing through Integrated System Testing (IST) operational scenario testing & final integration into the operations
• Provide Benchmark feasibilities/due diligence of data centre equipment & building infrastructure fabric
• To develop key relationships at a Senior Level within the clients organizations that will benefit both parties commercially and reputational
• Build an Industry recognised reputation within the Environment of 'World Class Data Centre Operations' Best Practice.
• Provide Support to Commercial bids & scoping of Critical Services Opportunities
• Support client bids and strategic outsourcing through infrastructure and operational due diligence
• To be part of Global Best Practices organization to provide input and review of critical environments solutions.

Personal Experience/Qualifications/Skills

• Engineering Degree or equivalent
• Chartered Engineer (desirable)
• Proven leadership skills
• At least 7-10 years' experience in senior role in Critical Services operations / design / testing and commissioning
• Experience in professional services
• Experience and knowledge of Data Centre Commissioning & Testing processes and procedures
• Knowledge and experience of Data Centre Load and Airflow Management
• Ability to operate and give direction within a wide cultural diverse portfolio
• Able to work under pressure and meet deadlines
• Must be self-motivated and able to work with minimum supervision
• Must have a flexible approach and a sense of teamwork essential
• Advances people / relationship management skills and an ability to communicate at all levels
• Exceptional written and oral communication skills.
• Knowledge of redundancy levels and relation to operational risk.
• Understanding of relationship of technical strategies within a critical facility environment.
• Knowledge of procedures and customer requirements in critical facilities.
• Knowledge of mechanical and electrical distribution system support and equipment function.
• Experience of leading operations and delivering business goals
• PC literate.
• Ability to manage through others, without direct control.
• Extensive experience of machine room operations and experience of power, UPS, CPS, distribution, cooling etc.

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.