Technical Assurance Manager - Heat Networks

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JOB TITLE: Technical Assurance Manager: Heat Networks

Reports to: Head of Technical Assurance Services

Direct Reports: None (Matrix management of Utilities Project Co-ordinator)

PURPOSE OF THE ROLE:

CBRE Property Management (PM) UK is a global leader in property management services, and in the UK acts on behalf of investor Clients for a diverse property portfolio.

Within the Client property portfolio, there are heat networks which distribute heat or cooling from a central source or sources and deliver it to a variety of different occupiers including retail, offices, and residential; this includes. the supply of communal heating to a single property, as well as supplying to multiple buildings across a property. CBRE PM UK also procures energy on behalf of a range of Clients using a bespoke energy broker basket.

In the role of Technical Assurance Manager: Heat Networks, the individual shall be responsible for supporting the CBRE PM UK teams, including the wider technical assurance team, utilities, ESG and accounting teams in understanding and implementing a UK-wide best practice end to end heat network management, delivery, and optimisation service, designed to maximise value for our Clients and occupiers and ensure current and future heat network compliance and effectiveness, including metering and billing.

KEY ACCOUNTABILITIES

Strategy, Process and Standards

• Determining and executing an end-to-end heat network strategy, with supporting process and procedures for the UK property portfolio
• To understand, manage and optimise heat networks including metering and billing performance within the energy management system/centres across the UK portfolio
• Establish and chair for key stakeholders to ensure CBRE processes are maintained, active and regulatory reporting completed by the stakeholders

Technical And Compliance

• Ensure that CBRE and its Client's heat networks are compliant with the new heat market regulations, heat metering and billing regulations and ensure periodic audits of properties to ensure compliance of heat network requirements - this shall include ensuring other members of the Technical Assurance team are able to audit properties also.
• Supporting operational teams on asset metering and plant optimisation to ensure systems are fit for purpose, efficient and associated consumption data is accurate and compliant for recharging.
• Utilising electrical and mechanical schematics, on-site Building and Energy Management Systems ("BEMS"), and through physical inspection of plant and metering structures, formulate meter inventories and recharge strategies for managed assets.
• Witness meter and BMS/EMS commissioning and ensure meter calibration has been completed in advance of practical completion.
• Working with the procurement and wider stakeholders (Technical Assurance, utilities, ESG and accounting teams) to manage the performance of communal heating systems and landlord energy supply by procuring and managing third party suppliers, including metering and billing service providers and quarterly contract management thereof including: overseeing reporting, service delivery, performance monitoring and improvement
• Tariff setting to provide full and accurate cost recovery and payment of a fully operational service.
• Provide expert advice to: advice and guidance on heat/cooling networks and energy centre operation, including but not limited to design, operation and maintenance for effective and efficient performance to enable technical teams to source and deliver the required information for building energy monitoring and reporting, on heating and cooling design and operational efficiency, development and operations colleagues concerning meter management responsibilities, including (but not limited to) the separation of duties between district and building network operators; meter reading issues (registers and multipliers); read cycle requirements and data faults.
• Where appropriate, seek funding to improve heat network performance.

Metering and Billing

• Review meter installations (or lack thereof) to assess effective operation and compliance with critical legislation such as the Measurement Instruments Directive ("MID") and Heat Network (Metering and Billing) Regulations, providing recommendations for local Facilities Management ("FM") teams to improve on-site metering necessary to meet current regulatory codes and best practice.
• Review Heat Networks metering and billing data to ensure the CBRE processes for Heat Networks are maintained by the key stakeholders.
• Advise on new connections and disconnections, identifying and facilitating key technical data including but not limited to code of practice, capacity, voltage, phases and pipe size information, and providing sound commercial advice to site teams on the benefits of de-energisation versus disconnection.
• Manage complex queries concerning metered consumption, identifying potential meter commissioning or data errors, and manage to their logical conclusion. Ensure findings are communicated to key stakeholders in a manner that is clear and concise.

Reporting

• Develop, oversee and manage the data flows between different connectors to ensure a single version of the truth exists within CBRE's energy reporting framework, maximising the collation and consolidation of consumption data from on-site BEMS.
• Working with the IT, utilities and ESG teams to create plans to reduce lifecycle energy costs and CO2 emissions by developing a suite of technical performance dashboards to improve management information, and developing long term decarbonisation plans of heat networks.

Stakeholder Liaison and Leadership

• Working with the operational, utilities and accounting teams to deliver property portfolio, Client, or property specific infrastructural changes to resolve any consumption queries arising of suspected meter failures.
• Working with the procurement and technical assurance team to ensure any third-party suppliers are procured against robust requirements.
• Billing Team - provide advice and guidance on all heat network related billing requirements and issues.
• including mobilising metering and billing and ensuring full compliance with heat network regulations and best practice.
• Transitions team - provide advice and guidance on heat network related issues on properties coming into and out of management, including advice and guidance on key information required to enable effective management, metering, billing, and monitoring for properties.
• Liaise with Clients and occupiers as required and resolve queries.

Development

• Maintain professional qualifications and competence by participation in appropriate learning development courses and/or training when appropriate.

JOB REQUIREMENTS & QUALIFICATIONS

Education:

• Bachelor's degree in building services engineering
• CIBSE Heat Network Consultant certification (desirable)

Previous Experience:

• Experience of mechanical and electrical installations, including HVAC plant
• Experience of energy systems, heat and cooling networks and systems, including individual HVAC assets and the holistic systems, metering and billing processes
• Possess an understanding of the energy efficiency calculation and preferred knowledge of CIBSE CP1 for Heat Networks.
• An understanding of the UK Managing Agent and utilities industry including regulatory, supplier, broker landscape is preferable.

Targeted Competencies:

• A working knowledge of mechanical and electrical installations.
• A robust practical and managerial understanding of heat networks, including metering and billing and compliance associated with these.
• Excellent written and verbal communication skills with an ability to communicate.
• Personable and able to form strong working relationships with diverse internal and external stakeholders up to senior level.
• Creative problem solving and the ability to take decisions.
• Excellent time management organisational abilities and self-sufficiency
• Excellent customer service.
• Ability to demonstrate value, insights, and innovative thinking.
• Strong analytical skills and advanced knowledge of MS Office (Excel, Word and PowerPoint essential).