Technical Account Manager

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Job ID:43196
Location:LRQA Nettitude:Birmingham :1
Position Category:Technical
Position Type:Employee Regular

**Note - The role be based hybrid/ remote in UK**

Business Background

We are the leading global assurance partner, bringing together decades of unrivalled expertise in assessment, advisory, inspection and cybersecurity services. Our solutions-based partnerships are supported by data-driven insights that help our clients solve their biggest business challenges.

Role Description

The Technical Account Manager (TAM) SOC is accountable for the technical success and value realisation of LRQA managed detection and response services across a portfolio of clients. You will help clients optimise SOC operations, interpret detection insights, and translate technical outputs into measurable business outcomes.

This role is collaborative and client-facing, supporting incident escalation, guiding operational maturity, and enabling long-term adoption of LRQA technologies and services. While not a shift-based position, you will be comfortable engaging at SOC depth, understanding how alerts, detections, and incidents flow through a 24/7 environment.

All responsibilities are carried out in alignment with recognised international frameworks and standards, including ISO 27001, ISO 9001, and MITRE ATT&CK, with appropriate consideration of UK, European and United States regulatory requirements.

TAMs build trusted relationships, set clear expectations, and lead clients to successful outcomes. As part of Security Operations Team, you provide first-class service to both internal and external stakeholders, delivering excellence in all areas of your work.

Key Responsibilities

• As a Technical Account Manager (TAM) you serve as the primary technical point of contact for assigned SOC and managed detection clients, developing and maintaining a strong understanding of their monitored environments, log sources, and detection coverage.
• Your responsibility is to ensure LRQA Security technologies and services, spanning SOC operations, SIEM/XDR/EDR, Vulnerability & Exposure Management, and Security Automation & Orchestration (SOAR) are aligned to the client's strategy and objectives, adopted effectively, and continuously improved to enhance client experience and satisfaction.
• Provide high-level SME knowledge, oversight, and guidance to help clients extract maximum value from LRQA technology products and services.
• Interpret SOC outputs, incidents, and operational trends for clients, translating technical data into business and risk-focused insight.
• Support incident escalation and coordination when required, guiding root cause analysis, post-incident learning, and preventive action planning.
• Identify continuous improvement opportunities for SOC detections, content, log source coverage, and security automation workflows.
• Provide guidance, enablement, and demonstrations to accelerate adoption and maturity of LRQA technologies and managed services.
• Collaborate with SOC Operations, Security Engineering, and client-facing teams to co-develop use cases, workflows, and SOC operating processes.
• Support onboarding of new clients, defining readiness gates, change plans, and ensuring robust rollback procedures.
• Attend and contribute to monthly and quarterly service reviews, connecting KPIs and SLAs to actionable improvements and roadmap recommendations.
• Act as a technical escalation point for deployed services and technologies, ensuring clients receive timely and accurate resolution.
• Maintain alignment with account management and client success teams, co-owning success plans, roadmaps, and delivery outcomes.

Technical and Professional Qualifications

• Practical experience with SOC platforms and technologies, including Microsoft Sentinel, CrowdStrike NG SIEM/XDR, Tenable One, EDR/EPP, and related SOC tools.
• Strong understanding of infrastructure, operating systems (Windows/Linux), Active Directory/identity management, and permissions-based controls.
• Hands-on experience designing detection content, use cases, tuning, suppression, and SOAR workflows, with understanding of data pipelines and connector optimisation.
• Proven track record in technical account management, client-facing technical leadership, or equivalent, with ownership of success plans and service reviews.
• Excellent presentation, communication, and interpersonal skills, capable of engaging with both technical teams and senior business stakeholders.
• Continuous improvement mindset, connecting SOC metrics (e.g., coverage, false positive rate, MTTA/MTTR) to tangible client value.
• Experience managing multiple stakeholders, balancing strategic planning with operational delivery.

Desired Certifications

• SC-200, SC-300, SC-400 (beneficial but not mandatory).
• Certified Information Systems Security Professional (CISSP)
• Certified Information Security Manager (CISM)

Pre-Employment Checks

If you are successful in securing a role with us, we will carry out pre-employment checks in accordance with what is allowed under local law.

These checks will include, (as permitted):- right to work, identification, verification of employment history, education, and criminal records.

We may involve the third-party supplier to run the background checks as needed and your data will be retained for a period as needed for the purpose of employing you.

Your data will be stored in accordance with all relevant privacy legislation.

Please contact us if you have any questions or concerns.

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

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