Technical Account Manager

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Job title: Technical Account Manager

Department: Commercial

Location: Peterborough, hybrid working

Hours: 37.5 hours per week

Salary: Competitive

We're looking for a Technical Account Manager to be part of our success story.

**Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.
**Great career development opportunities - grow with us.

About the role

A Technical Account manager will bridge the gap between technical services and customer needs, ensuring that clients get maximum value from the company's solutions. Responsible for managing the technical relationship between sopp+sopp and its clients, identifying new opportunities and ensuring that the clients' needs are met with our technology products / services. The Technical Account Manager will work closely with both customers and internal teams, such as product management, operations & IT to provide tailored solutions and drive success.

Key responsibilities

• Customer Relationship Management:

Act as the primary technical point of contact for assigned clients, build strong relationships with clients by understanding their business goals, technical environments, and key challenges. Serve as an advocate for customers, representing their needs and feedback to internal teams.

• Technical Expertise & Support:

Provide deep technical knowledge of the company's products and services. Assist clients in deploying, integrating, and optimizing the use of products. Troubleshoot and resolve technical issues, in collaboration with the support or development teams.

• Solution Development:

Understand client requirements and provide strategic recommendations for product enhancements or new solutions. Assist in creating custom solutions or adapting existing services to better meet client needs.

• Project Management:

Manage project timelines and ensure successful delivery of technical solutions, updates, or products to clients. Provide regular progress reports and updates to stakeholders on project status and any potential issues.

• Collaboration:

Work closely with internal teams such as sales, product development, and support to ensure client success. Coordinate and lead technical reviews, workshops, and meetings with clients. Support the sales team in post-sales activities, including upselling and ensuring clients realise the value of the product.

Skills and experience

• Technical Knowledge:

A good understanding of products & services available in the Vehicle Repair & Fleet Market

• Communication Skills:

Excellent verbal and written communication skills, able to convey technical concepts to both technical and non-technical stakeholders. Strong interpersonal skills for building client relationships.

• Problem-Solving:

Ability to assess customer issues, provide actionable solutions, and proactively prevent potential problems.

• Project Management:

Ability to manage multiple projects and prioritise tasks effectively.

• Customer-Focused:

A client-first mindset, with the ability to align technical solutions with client business objectives.

Benefits

• 33 days holiday (including bank holidays)
• Personal health cash plan - claim back the cost of things like dentist and optical check ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Life assurance: three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everybody!

What you can expect from us

At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you.

A bit about us

Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide.

We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Want to know what it's like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:

Purpose: Make someone's bad day better

Values:

• Make it happen - Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better - Be bold. Challenge the norm - make small improvements often.
• Win together - Be a team-player. Win together, learn together, respect each other.