Technical Account Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Advert

Role: Technical Account Manager

Location: Field based (Travel to/from sites required)

Salary: Competitive Salary plus benefits

Contract: Permanent

Hours: Monday to Friday - 9am to 5pm (35 hours per week)

Why FirstPort?

FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.

By joining us as a Technical Account Manager, you will play a pivotal role in achieving our vision:

• Impactful Work: You will directly support FirstPort's mission to elevate industry standards and provide an exceptional service to our customers.
• Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
• Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
• A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.

At the core of everything we do are our leadership principles:

• Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers
• Consistent: We deliver dependable results, building trust with customers and colleagues.
• Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
• Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.

Your Role, Your Impact

As a Technical Account Manager, you will bring your expertise as a property management professional, with experience in managing complex buildings and working within client-facing roles. With around 50% of your working week spent on-site, you will be deeply embedded with clients, building strong partnerships and effectively managing expectations. Your naturally commanding presence will enable you to lead meetings with authority and confidence. You will leverage your in-depth knowledge of BSA to advise clients, ensuring compliance for both the client and FirstPort, while driving excellence in service delivery.

Key Responsibilities:

• Regularly meet with key clients, serving as the main point of contact for new opportunities, mobilising developments, and managing active portfolios.
• Partner with clients to offer expert advice on creating management strategies for long-term success.
• Contribute to designing management solutions and ensure compliance with Section 106 obligations, Green Travel Plans, and other planning requirements.
• Collaborate with the Service Charge Team Leader to produce cost estimates for new developments and changes during the mobilisation process.
• Support the recruitment and development of operational teams for complex, high-value developments, ensuring alignment with client goals and KPIs.
• Project manage the onboarding of new developments, ensuring systems are set up and guiding clients through the integration process using operational, technical, and commercial expertise.

Required Skills & Qualifications:

• Proven experience in client management, account management, or technical support roles.
• Ability to build and maintain strong client relationships, acting as a trusted advisor to ensure satisfaction and long-term partnerships.
• Strong organisational skills to manage multiple accounts, tasks, and projects simultaneously, ensuring deadlines and client expectations are met.
• Focus on providing exceptional customer service and ensuring client needs are met promptly and efficiently.
• Ability to balance multiple clients demands and prioritise tasks based on urgency and importance.

What's in it for you?

Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.

Diversity

We're committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.

Ready to make a difference?

If you're ready to take the next step in your career and make a difference we'd love to hear from you!

All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.

Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference - for our customers, our colleagues, and the future of residential property management in the UK.

Elevate your career. Reset the standard. Join FirstPort.