Technical Account Manager

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Overview

We are currently seeking a highly motivated, career minded individual who is keen to progress their career within Dunbia. Based at Dungannon, this individual will work as part of our existing commercial, technical and NPD team managing technical liaison with key UK supermarket accounts.

Responsibilities

The Role:

• Act as a key technical contact between Customer Technical and Dunbia Departments, managing information relating to food safety, quality and legality together with customer brand standards, technical business plans and associated projects etc.
• Manage all relevant raw material, product specifications and Quality Attribute Sheets for related products;
• Working as part of a customer facing team with commercial and NPD contacts with a view to customer account development;
• Liaison between all relevant departments within the business to ensure that customer requirements are communicated and being adhered to;
• Management and communication of relevant technical KPIs to Dunbia and the relevant customers
• Management and communication of relevant technical business plans and relevant technical projects;
• Utilisation and control of data on relevant customer information management systems, will include but not limited to shelf-life, raw material specs, relevant risk assessments and other due diligence information
• Conduct product checks and inspections and report accordingly to ensure any product produced adheres to customer specification;
• Deal with any non-conformances and work with management to initiate the appropriate corrective actions;
• Review artwork in advance of products launches to ensure that labels are complete, accurate, legal, meeting customer, technical and operational requirements;
• Liaise with NPD to assist with product presentations to customer / product development approval, production handovers and product launches;
• Maintain and update relevant retail price lists & communicate such to the business
• Participate in site Allergen Management Programme ensuring that raw materials are in line with customer, Dunbia and legal requirements together with the risk assessments and record keeping thereof;
• Collect and analyse data on relevant key performance indicators such as, customer complaints, store complaints, sales together with management of complaints reduction programme with site management and report accordingly;
• Other associated technical duties.

Qualifications

Applicants must as a minimum have:

• 2 years of experience working in a related customer facing technical role in the food industry / food manufacturing
• A minimum of a HND in a food science, food technology or a related discipline
• Full clean driving licence
• Demonstrable knowledge of the FMCG supply chain / quality assurance and UK retailer industry essential with preference given to candidates with previous experience in dealing with major UK multiples and in particular red meat
• Experience with HACCP, Allergen Management systems and food labelling a definite advantage
• A proven track record in dealing with the key aspects of the role as defined above.
• Excellent communication skills together with a can do attitude;
• Willingness to travel to customer meetings together with other sites and Retail stores throughout UK and Ireland;
• Strong interpersonal skills as the role will involve interfacing with major retailers and other internal and external customers;
• A high level of motivation, be career driven and self-disciplined with ability to meet strict deadlines;
• PC proficiency

Benefits

• Enhanced Holiday
• Free On-Site Car Carking
• Subsidised Canteen
• Pension Scheme
• Life Assurance Cover
• Discounted Staff Shop
• Phone and Car Insurance Perks
• Free Health Surveillance
• Ongoing Training and Progression Opportunities
• Employee Engagement Activities
• Give Aways (Free meat seasonally)
• Refer a Friend Scheme
• Death in Service scheme

INDMP