Technical Account Manager

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Job Description

About KX:

We build time-series, vector-native database solutions our customers use to unlock knowledge and predictive power they can act on with confidence. By simultaneously supporting unstructured and structured data, KX powers accurate, highly contextual results for AI and automation applications with transformative speed, unlimited scalability, and extremely low computing costs. Customers across financial services, manufacturing, telecommunications, life sciences, and aerospace and defense industries use KX to enable real-time processing of vast time-series datasets, improve operational efficiency, speed up discovery, and enhance real-time situational awareness and cybersecurity. KX brings a proven track record of 30 years of customer success, and operates from more than 15 offices across North America, Europe and Asia Pacific.

Overview:

KX is currently seeking a Technical Account Manager to join our Global Technical Account Management team. As a Technical Account Manager, you'll spend your time working directly with customers - understanding their environments and use cases, providing support and enablement to help them maximize their ROI in KX software, identifying where KX can expand, assisting with new sales opportunities, and much more.

Responsibilities:

• Serve as the primary technical point of contact for assigned customers, developing strong relationships with stakeholders.
• Perform regular customer health checks to review architecture, address pain points, identify optimizations, and assess expansion opportunities.
• Provide product training to customers to ensure they have sufficient expertise to utilize our software.
• Provide ongoing technical guidance to customers, covering data ingestion/migration, performance tuning, workflow optimization, architecture review, etc.
• Capture customer feedback and proof points to share with internal KX teams, acting as a customer advocate.
• Identify upsell and cross sell opportunities and present to other KX teams.
• Identify churn risk and work with internal stakeholders to mitigate.
• Work with the Account Director to prepare value propositions for expansion.
• Define solution architecture for new use cases and expansion opportunities.
• Provide demos, workshops, and proof of concepts to advance expansion opportunities.
• Maintain accurate records of customer interactions, issues, use cases, performance metrics, etc.

Required Qualifications:

• 3+ years' proven experience in a solution architect or technical account manager role.
• Experience in the data and analytics vendor space.
• Excellent communication skills and ability to describe complex topics to technical and non-technical stakeholders.
• Excellent problem-solving skills and ability to operate in a fast-paced environment.
• Ability to manage multiple customers and deliverables simultaneously.

Preferred Qualifications:

• Bachelor's degree in Computer Science or related field.
• Previous experience in the financial services industry.
• Previous experience with vector databases, LLMs, and Generative AI workflows
• Previous experience with kdb+, parquet, Python and other data science/analytics technologies.
• Previous experience with cloud and on-prem/cloud hybrid architectures.

Benefits:

• A salary that reflects the candidate's experience, our pay policy, and the labour market.
• Individually tailored training and skills development.
• Private healthcare package, including coverage for partners and children.
• Employee Assistance Program providing access to mental health support.
• Generous maternity and paternity package
• "KX For Good" Program: we offer our team members Volunteer Days to actively participate in initiatives that bring about positive change in our local communities, making a difference that matters!

Why Choose KX?

• At KX, we're more than a technology firm; we're a family! Embrace flexible work hours, a competitive salary package, and a dynamic, inclusive culture that honors diversity and individuality.
• Curious by Nature: Curiosity is our DNA! Engage in dedicated weekly learning sessions to fuel your inquisitive mindset. Explore uncharted domains, acquire data-driven expertise, and stay ahead of the curve. We're dedicated to nurturing your growth and empowering you to scale new summits!
• In it Together: Impact matters! Through our engaging "KX For Good" volunteer initiatives, you can make a positive difference in your local community.
• Recognize & Celebrate: Your relentless effort and commitment won't go unnoticed! Our exceptional reward and recognition framework applauds your dedication and contributions. At KX, we uplift and celebrate every milestone in your journey to success!

Don't wait! Join the KX family and contribute to shaping the future of technology.

Note: Candidate personal data will be handled according to our Global Candidate Privacy Notice, we are an equal opportunity employer and are committed to OFCCP compliance. To learn more about KX, please visit www.kx.com