Team Manager - Tiffany Service Centre (Dartford)

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Job Description

Tiffany Employee Culture

Tiffany & Co. ...the name instills images of true Love, romance and The Blue Box. It is a symbol of excellence. For 175 years Tiffany has created a legacy of exquisite design and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, milestones and magnificent jewelry sets the foundation upon which our employees stand. It is these employees and their ardent love for the brand that creates a place to work unlike any other. Tiffany employees are a rare combination of passionate, loyal, charismatic, polished, kind, and focused individuals. They set very high expectations for themselves, their employees and their peers. In turn, Tiffany believes its people are its greatest asset and works everyday to make the Tiffany dream come true for its employees. The love story between Tiffany and its employees is the embodiment of the brand and leads to a magical mix that is only... Tiffany.

Position Overview

In partnership with the department Manager, the Team Manager is responsible for the day-to-day operations of the Tiffany Service Center. Through staff and workflow management, the Team Manager ensures repair orders are systematically and physically processed to meet established service levels and with maximum efficiency. Responsibilities include oversight of administrative and technical employees; partnership with third party vendors; support for all sales channels; management of components parts, gemstones, and other precious materials; and liaising with the Distribution Center. The Team Manager provides ongoing support, direction, and development for staff, maintains work schedules that ensure adequate coverage, and assists with implementation and monitoring of new processes and projects. In addition, the Team Manager is a facility key holder and is required to open or close the center.

Responsibilities

Inspire and Align an Agile Team to Win

• Leverage all existing talent to comply with cost of labor budget
• Set and communicate clear and challenging goals. Reset expectations with individuals and teams as it relates to building a high performance culture. Discuss team progress at least quarterly, while celebrating achievements, communicating shifting priorities, and reinforcing performance expectations.
• Foster an environment where leaders and managers provide on-going performance and development feedback conversations, while continually recognizing high performing behaviors and addressing performance issues in a timely manner.
• Create an inclusive culture that inspires all team members by demonstrating that you value all forms of diversity while cultivating a strong sense of team.
• Continuously develop management knowledge and capability through effective hiring, engagement, performance acceleration, coaching and development of an inclusive and diverse workforce.
• Explore opportunities to engage and learn with and from others (e.g., networking events, discussions, mentoring relationships, collaborating on a project, etc.); Act as a role model and proactively share knowledge and information with others and coach and/or mentor peers to ensure collective management growth and success.
• Strengthen Our Competitive Advantage

Set goals that align with our luxury brand and meet our customer's expectations

• Measure results.
• Identify obstacles/opportunities.
• Ensure self and employee accountability.
• Process documentation and improvement.
• Health & Safety: a healthy and safe workplace translates into improved service.

Cultivate a More Efficient Operating Model

• Plan and forecast for your department taking into consideration historical trends in order to plan appropriately.
• Financial Acumen: Understand your overall business in order to provide strategies for your department; partner with the financial and operations team as appropriate; Understand the cost/benefit analysis of your actions
• Ensure regulatory and policy compliance.
• Workflow management.
• Contingency Planning: Being mindful that the business is constantly changing and your role is to provide contingency plans in order to still attain your financial goals.

Special Projects

• Support small and large scale projects that support business strategy and growth.

Qualifications

• High school diploma or equivalent
• Supervisory or team leadership experience
• 2 years business experience with strong operational background
• Proficiency with Microsoft Outlook, Excel, Word, and Powerpoint
• Strong initiative and the ability to work without constant direction
• Strong English language verbal and written communication skills
• High ability to collaborate, build strong business relations and influence without direct authority
• Ability to shift tasks to meet daily business needs
• Detail oriented ability to communicate effectively with different levels of management
• Excellent organizational abilities to manage and prioritize multiple tasks
• Customer service orientation
• Ability to work with cross functional teams
• Ability to make decisions and provide direction in uncertain business situations
• Flexible work schedule and ability to work overtime as needed, including possible weekends

Preferred

• Graduate degree in business, engineering or related field
• Completion of Graduate Gemology degree or completion of courses
• Experience working in an operations, technical, or luxury retail environment
• Proficiency with any of the following: JDE One World, E1 and Business Objects
• Knowledge in AS400, MIPS, POS or Compass
• Multi-language skills or fluency