Team Manager - Revenues and Benefits (Benefits Administration)
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We Are St Helens Borough Council Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.
Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.
This is an exciting opportunity to join the team and we are seeking to employ an enthusiastic individual to the role of Revenues and Benefits Team Manager with specific responsibility for Housing Benefit / Council Tax Reduction administration.
The position is a permanent 37 hours per week role working on an agile basis.
The successful candidate will be responsible for the day-to-day operational management of the benefits service which incorporates:
• Housing Benefit
• Local Council Tax Reduction
• Local Welfare Assistance
• Discretionary Housing Payments
• Free School Meals
• Government discretionary schemes
You will have experience of working in Local Government and ideally have a working knowledge of the Capita One Revenues & Benefits System and the Information@Work Enterprise document imaging system, although those with experience of working with other Revenues & Benefits or document imaging systems will also be considered.
A good working knowledge of Housing Benefit and Council Tax Reduction administration and legislation is essential to ensure that awards are accurately assessed, made on time and within defined performance timescales. You will have good numerical and analytical skills and have the ability to understand complex legislation. Good IT skills and being proficient in using Microsoft Office packages will also be an essential part of the role to produce statistical reports and management information as required.
The role will also involve supporting the systems team with implementation of new releases, all aspects of the subsidy function, liaison with external auditors, HBAP reperformance and update of DWP workbooks and the implementation of a program of high risk claim reviews.
Working in a demanding environment, it will be important that you are well organised, confident focussed and remain professional at all times. You should possess good communication skills and have the ability to liaise with other council departments, benchmarking groups and the DWP.
If you think you have the necessary skills and enthusiasm to meet this demanding role, then we would very much like to hear from you.
For an informal discussion please contact Keith Holland, Head of Service on 01744 674339.
This post is subject to basic DBS Disclosure
Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.
Thank you for your interest in working for us.
If you are experiencing issues with applying online, you can contact a member of the team at Recruitment@sthelens.gov.uk and a form will be sent to you to complete.
St Helens Council is a Disability Confident Employer. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process.
Equality & Diversity
St Helens Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Council can be found here https://www.sthelens.gov.uk/equality
St Helens Council is a Disability Confident Employer. Disability Confident Employers lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.
NOLAN Principles of Conduct in Public Life.
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, and Leadership.