Team Manager Registration

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Are you an experienced people manager who would welcome the opportunity to make a positive impact in a new role?

East Sussex Registration is a busy frontline team delivering key services to the entire community. Every year across our Register Offices around the county we register thousands of births and deaths, as well as conducting thousands of weddings and civil partnerships. We also facilitate Citizenship Ceremonies for hundreds of people and reproduce tens of thousands of certificates from our historic archives dating back to 1837. People come to us at major events in their lives and count on us to deliver what they need, so our team makes a big impact on local communities. Our service is used by the residents of, and visitors to, East Sussex.

Leading the Registration Service, you will be responsible for driving high standards in the delivery of the service. We are looking for someone with a passion to understand our customer needs and ensure that our services are designed to meet these requirements.

You will have experience of leading and motivating staff, business planning, financial management, be focused on performance and learning and improvement. The role does not require you to have a background in the Registration Service, however, you will be required to quickly understand registration law and practice. The post holder will be required to have a strong background in project management, customer service and introducing IT changes that have improved service delivery.

The post holder will be responsible for the day-to-day management of the service. It is important that you are visible and hands-on in supporting the team. Bringing energy, initiative, and a structured approach to your work, you will be capable of responding effectively to service demands, whilst delivering longer-term projects and ensuring compliance with any legislative changes relating to the service.

You will be encouraged to develop in the role and, therefore, you will need to be eager to learn all elements of the role.

With this role there are opportunities for home working, however, there is an expectation that you are highly visible and regularly work from each of the Register Offices.

To apply for this role please follow the 'Apply Now' button above. When completing your application be sure to address how you meet all the criteria in the person specification drawing on any relevant work/life experience, education or personal interests.

Interviews will take place in-person at County Hall, Lewes, week commencing 30 September 2024. If you are unavailable on these dates let us know and we may be able to schedule an alternative date to interview you.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

For an informal discussion about this opportunity, please contact Natalie Anderson, Head of Customer, Library and Registration Services on Natalie.anderson@eastsussex.gov.uk to request a MS teams call or phone call.

For work that makes a difference

• Job Description and Person Specification [docx]

Additional Information

Your starting salary will be pro rata if the above position is part-time or term-time only.

Work Permits: we may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Border Agency's Points-based Immigration System.

Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role.

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.

Reasonable adjustments include things like an offline application form. If you would like to discuss your requirements further, please get in touch.

Equal Opportunities

East Sussex County Council is an equal opportunities employer. We welcome applications from all suitable candidates, regardless of race, gender, sexual orientation, disability or age. All applications are treated on merit.