Team Manager - Patient Flow Hub

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About the Trust

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we're a great place to work.

Our ambition is to maximise people's potential and we aim to promote an inclusive environment and improve the diversity of our workforce so our people truly represent the communities we serve.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

1. Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
2. Flexible working opportunities to support your work/life balance
3. Access to Continued Professional Development
4. Involvement in improvement and research activities
5. Health and Wellbeing activities and access to an excellent staff wellbeing service
6. Access to staff discounts across retail, leisure and travel

If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople

https://www.penninecare.nhs.uk/values

Job overview

As part of our ongoing development of services we are seeking to recruit a Team Leader for our Patient Flow Hub. The Patient Flow Hub (PFH) is a new service launched by Pennine Care NHS Foundation Trust in 2019 as part of PCFT overall commitment to improving quality of care and supporting delivery of the ambitions in the Integrated Mental Health Programme to increase efficiency and support sustainability of the mental health systems. It is designed to improve the way in which patients are admitted to hospital and to ensure patients are discharged in a timely and appropriate manner.

The post holders' primary responsibility will be to lead the Patient Flow Hub in the areas of: admission to Hospital, transfers between wards, assisting and predicting flow through the in-patient pathway, assisting clinical teams with informal and formal delayed discharges, producing bed management related reports and analysis and oversight (with colleagues from other PCFT departments) of OAPs.

Main duties of the job

The post holder will be responsible for ensuring that the PCFT Trust values set out below are adhered to daily in their work, in their team and whilst providing services to patients and their families. • Compassionate • Accountable • Responsible • Effective • Safe

Responsible for identifying potential complex discharges on admission, and in collaboration with the multidisciplinary team set and monitor discharge dates to assist the service in ensuring robust capacity and flow.

The post holder will be responsible for tracking and leading on complex discharges to prevent delayed transfers of care.

To work in collaboration with a dedicated multidisciplinary team, Local authority and other relevant personnel in both the hospital and community to plan and manage timely and appropriate transfers of care (discharge) for patients from hospital.

The post holder will be the main source in redirection of admissions in accordance with assessment of need through the identification of the appropriate care setting such as PICU or forensic services

Working for our organisation

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we're a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

Detailed job description and main responsibilities

Please see attached job description and person specification to support your application for this post. Please refer to the essential criteria in the person specification which will highlight the skills, knowledge and experience you will need to demonstrate in your application, by way of example, to give yourself the best opportunity to be shortlisted.

Person specification

Education

Essential criteria

• RMN or equivalent (SW/ OT/AHP)
• Extensive experience of working in acute mental health services.
• Educated to degree level
• Post qualification experience to post graduate diploma level

Desirable criteria

• Experience of working with Local Authority, CCG, other mental health trusts, Police and other relevant stakeholders within the specified field (patient flow)

Experience

Essential criteria

• Sound understanding of current government policies in relation to Acute Care including National Guidance, MHA, Risk Assessment, Risk Management processes and CPA processes
• Sound understanding of the Trust's Acute Service model
• Good working knowledge of assessment, care planning, implementation and evaluation processes
• Excellent understanding of the principles of capacity management and bed management procedures.

Desirable criteria

• Knowledge of psychosocial assessment tools and brief psychosocial interventions.
• Knowledge of a range of management approaches.

Knowledge

Essential criteria

• Experience of MDT working
• Evidence of relevant experience working in an acute mental health or specialist service setting

Desirable criteria

• Experience of independently managing a case load.

Skills

Essential criteria

• Good oral communication skills based on fluency of the English language
• Excellent written communication skills
• Ability to manage complex and sensitive information
• Ability to provide leadership to a team.
• Must have the ability to analyse and interpret complex information
• Ability to assess for and make recommendations for the delivery of complex care packages.
• Ability to implement policies and propose changes to existing policies if appropriate.
• Excellent IT Skills
• Ability to work independently and as part of a team
• Good organisational and prioritising skills
• Demonstrate excellent leadership skills
• Highly skilled in negotiating with various disciplines and agencies
• Ability to provide supervision to staff and students

Desirable criteria

• Ability to audit outcomes of assessments

Work related circumstances

Essential criteria

• Willingness to work across the acute services.
• Respond to unpredictable work environment
• Ability to work unsocial hours including evenings and weekends.
• Willingness to attend meetings / training within the Pennine Care Footprint and beyond.
• Access to a means of transport and willingness to travel to meet the needs of the job role. Physical capability to perform duties
• Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
• Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies
• Appointments to regulated and controlled activities require an enhanced DBS disclosure.

A hints and tips document is attached below for guidance on completing your application form.

Disclosure Barring Certificate check

All of our new starters, who are appointed to a post which requires a Disclosure Barring Certificate check (DBS), will be recharged for the full cost of the check (DBS checks for volunteers are free of charge).

An enhanced DBS check costs £38 and a standard check costs £18 (plus an administration charge of £3.50). If you are a substantive member of staff, the full amount will be taken from your first month's salary.

If you are a member of staff on our bank, you will need to repay the full amount from your first salary.

We encourage you to register with the DBS update service at an annual cost of £13 (this is mandatory for bank staff).

Other important information

• We are committed to equality, diversity, and inclusion (EDI) and recognise the importance of ensuring our diverse service user population is reflected within our workforce. Unfortunately, we know that, at present, there is underrepresentation of our communities in our workforce. We welcome applications from people from diverse communities to help us grow, learn, be better and consider brilliant innovation diverse people bring.
• Priority will be given to applications from existing NHS employees who have an at risk status
• This post is on our terms and conditions (T&Cs). If you are an existing employee currently on transferred terms and conditions (i.e. you transferred from another employer and retained their T&Cs) and you are voluntarily applying for this post; if you are successful, you will be employed on our T&Cs
• You will be informed about the progress of your application following shortlisting. Only applicants who clearly demonstrate the criteria listed in the person specification will be shortlisted for interview
• We will notify you by email if you have been shortlisted or not. Computer access is available at your local job centre or library. Please make sure you check your spam filter/junk folder. If any mail goes to your junk folder please mark it as safe
• If you would like to be considered under the disability confident scheme, you will be guaranteed an interview if you meet the essential criteria on the person specification for the post
• If you require reasonable adjustments to our recruitment process please phone us on 0161 716 3181 at the earliest opportunity. We will support you to complete your application
• We reserve the right to close a vacancy earlier than the advertised closing date if a sufficient number of applications have been received
• Unfortunately we are not able to guarantee the transfer of lease cars, or cover the costs of early termination charges. We have a strict policy on unsolicited contact from recruitment agencies. Please do not contact our recruiting managers directly.

Vaccination

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at https://www.nhs.uk/conditions/coronavirus-covid-19/ where you can also find out more about how to access vaccination. There is a current Government consultation underway which will determine whether some new starters may need to be vaccinated.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Job Description (PDF, 113.8KB)
• Person Specification (PDF, 286.3KB)
• Policy Statement on Recruitment of Ex-Offenders (PDF, 117.0KB)
• Applicant Information pack (PDF, 505.6KB)
• Hints and tips for your application (PDF, 128.7KB)