Team Manager Niche

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Team Manager Niche

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Preston

Description

Davies are looking to recruit a dedicated Team Leader to support our busy claims team in Preston. Joining Davies as our new Team Leader means that you'll play a key part in managing a team dedicated to the management of claims for numerous clients. So, you'll need to come to us with a strong Claims background, and the appetite to lead a team in a fast-paced and continually evolving environment.

This role will be leading the Pet Claims Team

What will your day look like:

• Ownership and oversight of the claims handling team, including management of team workload
• Managing a mixture of remote and office based claims handlers
• Development of claims handlers to achieve client SLA's via support and coaching
• Ensure a high level of staff engagement
• Attend Client Review Meetings where appropriate
• Conducting regular performance and audit reviews, include annual PDR's
• Managing claims handler absences
• Continuous improvement focus leading excellent customer service and technical delivery of claims
• Complaint escalation point
• Ensure Key Performance Indicator targets are reached and maintained.
• Oversight of payment audit approval process to defined limits
• Involvement in recruitment and interview processes for claims handler/administrator roles

Knowledge and Abilities:

• A genuine passion for people management
• The confidence and gravitas to act as an efficient escalation point: Claims and team related queries / Complaints. Experience of Customer Service and Claims Management in an insurance background.
• Flexibility and adaptability.
• The ability to organise own workload.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan