Team Manager – John Lewis – Welwyn

This is a Fixed Term Opportunity Until September 2025.

Key Responsibilities

Working in our shops as a Team Manager is fast paced and no two days are the same. On a day-to-day basis, you'll be responsible for:

- Striving for high levels of customer and Partner (employee) satisfaction.

- Empowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for.

- Building genuine relationships with customers and internal and external stakeholders.

- Working with the wider shop leadership team, taking on duty manager responsibilities when required.

- Through the development of a clear resourcing strategy, you will ensure the recruitment of Partners that have the capability, aspiration and passion to deliver outstanding service.

Essential skills/experience you'll need

- Experience of leading a large team in a fast-paced, customer focused environment with a proven track record as a specialist in people and driving a culture of empowerment.

Desirable skills/experience you may have

- Disciplinary and Grievance experience.

- Hiring Manager / Recruitment experience.