Team Manager at John Lewis Oxford

Hello, and a very warm welcome from the team here at John Lewis Oxford.

As a Team Manager of Customer Assistants, you'll support your leadership team to ensure that every customer who visits or interacts with your shop has an exceptional service experience, through the creation of a seamless customer shopping journey. You'll be an outstanding specialist in people and will lead, inspire and develop your Partners (employees), enabling each of them to reach their full potential.

Key Responsibilities

Working in our shops as a Team Manager is fast paced and no two days are the same. On a day-to-day basis, you'll be responsible for:

• Striving for high levels of customer and Partner (employee) satisfaction

• Empowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for

• Building genuine relationships with customers and internal and external stakeholders

• Working with the wider shop leadership team, taking on duty manager responsibilities when required

• Through the development of a clear resourcing strategy, you will ensure the recruitment of Partners that have the capability, aspiration and passion to deliver outstanding service

Essential skills you'll need:

• Experience of leading a large team in a fast-paced, customer focused environment with a proven track record as a specialist in people and driving a culture of empowerment

Desirable skills you may have:

• Disciplinary and Grievance experience

• Hiring manager/recruitment experience

Additional Information:
As a Partner you will enjoy our unique benefits which include:

• Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply). You’ll also be able to nominate someone you live with to share your discount

• Full time working holiday entitlement of 22 days - prorated for part time hours

• Marketing leading equal parenthood leave policy

• Access to our exclusive hotels based in some of Britain’s most stunning areas and once you’ve been with us for three months, you’re welcome to explore them plus so much more ...

Things to note: 

• This role may be subject to pre-employment screening

• We occasionally close vacancies early in the event we receive a high volume of applications and therefore recommend you apply early

• Print off the job description now if you require it and ensure you attach an up-to-date CV

Good luck!