Team Manager for Home Enteral Nutrition (HEN) Services

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Detailed job description and main responsibilities

• Provide direct line management and operational support to a team of highly specialist, qualified dietitians, and dietetic assistants.
• To provide an efficient and high-quality dietetic service for patients and lead a team of staff who work across one or more specialist clinical areas.
• To provide a clinical dietetic service to HEN patients including tube care.
• To plan and prioritise the workload and assist less senior staff to organise their caseload within the specialist areas.
• To undertake a comprehensive assessment of patients including those with diverse or complex presentations/multi-pathologies in order to identify their problems and needs and ensure that patient's medical, biochemical, pharmacological, psychological, social environmental and cultural factors are taken into account.
• To communicate effectively with a range of health and care staff working in tertiary, secondary and primary care along with patients and carers, to support the ability of patients to remain safely in their home.
• To be responsible for recruitment and selection, appraisals, formulation of personal development plans, attendance monitoring and recording.
• To provide expert advice, teaching and training to other members of the MDT as appropriate, both internal and external to the Trust
• To manage staff within the adult malnutrition dietetic team, including recruitment, supervision, appraisal, performance, CPD and performance of team members.
• To collaborate and communicate service-related information and changes to senior managers, staff and external agencies within the boundaries of where Oxleas provide services. At times may require negotiation, persuasiveness, motivational and reassurance skills.
• To work as a provider of HEN within the Southeast London health system exploring potential opportunities for service development and preparing bids for funding by compiling in partnership business plans. This may require balancing a number of different and often competing interests and presenting complex facts and statistics.
• To ensure the team's involvement in developing business cases in developing specialist care for tube fed patients in the community.
• To demonstrate to commissioners and provider services that the service is fit for purpose by writing service line reviews and give formal presentations to senior manager and stakeholders
• To be responsible for implementing accurate systems of data collection and analysis which demonstrate the full range of the HEN service activity. This would also be undertaken alongside the operational manager through audit and quality improvement projects.
• To explore possible contentious issues such as piloting new models for the service by extending traditional professional boundaries.
• To be responsible for developing and implementing a HEN Patient Involvement strategy in line with local and national initiatives, to ensure the needs of service users drive service development.
• To act as a local resource for HEN services using expertise to advise on innovative service design and implementation of a multi-disciplinary, specialist team.
• To manage poor/under performance in the team, patient complaints and report incidents
• To co-ordinate staff requests for training, identifying training needs from personal development plans, and supporting staff to access training and clinical supervision.
• To challenge staff to evaluate their work and explore different ways of working to ensure staff resources are used efficiently.
• To encourage professional autonomy whilst ensuring the team work together in the best interest of the patients and service delivery.
• To collaborate with higher education centres to support the clinical placements for students.
• To plan and lead the annual team away day to ensure staff involvement when evaluating the current service, setting service objectives and planning projects in line with national and trust policy and priorities.
• Promote the Dietetic Service within the Trust and with external agencies.
• To actively support staff's wellbeing by signposting to central resources.
• To ensure there is a structured programme of HEN training for healthcare professionals to compliment training from enteral feeding company staff

Person specification

Qualifications

Essential criteria

• Degree in Dietetics supplemented by diploma level specialist training, management qualification or equivalent and experience
• Member of the British Dietetic Association (BDA) and PENG specialist subgroup

Desirable criteria

• Leadership or management qualification

Experience

Essential criteria

• At least 6 years' broad clinical experience to include 3 years working in relevant specialist clinical area of dietetics
• Evidence of significant experience in adult HEN
• Managerial/supervisory experience

Desirable criteria

• Operational experience of managing a service.
• Experience of workforce and business planning and implementing service developments

Skills

Essential criteria

• Able to use Word, Excel, PowerPoint and other packages
• Ability to communicate at all levels, from patients and carers to senior management level, across organisational boundaries
• Ability to negotiate and influence effectively
• Deliver formal presentations to large groups
• Negotiate and discuss complex and contentious issues.

Desirable criteria

• Experience of change management and implementing service developments.
• Analyse and monitor activity data and budget reports

We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.

If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.

We encourage applicants to contact the hiring manager before their interview, if they have any questions about the role or the process. This is a great way to get clarity and prepare effectively for the interview.

Use of Artificial Intelligence (AI)

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you're applying for. There is also a risk that it can generate false or misleading information. AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Oxleas NHS Foundation Trust and could negatively impact your chances of success in the application process.

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct. Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Job description and Person Specification (PDF, 312.4KB)
• Important Additional Information For Candidates (please read carefully) (PDF, 160.6KB)
• Privacy Notice for Staff (PDF, 268.6KB)
• Staff Benefits (PDF, 2.5MB)