Team Manager - Harrods
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Job Description
Overview
Tiffany & Co..... the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For over 187 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.
Tiffany employees honor every special moment in our customer's lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised.... and it never will be.
We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.
Responsibilities
The Team Manager will effectively lead, develop and support the sales and operations team members of a store to meet and/or exceed sales plans and profitability targets. The Assistant Store Manager is a dynamic, attentive and inspiring leader who has strong relationship building skills with internal and external clients; someone that could be called a mentor, a teammate, a coach, while setting expectations for unsurpassed customer service. The Assistant Store Manager is the team leader, an individual that locally builds a climate of the Tiffany Experience and client development by maximizing the performance of motivated, innovative, enthusiastic and engaged employees who are sales plan achievers. This position focuses on the overall store management of staff, team development, scheduling, sales and operational effectiveness and training. The Tiffany & Co. Assistant Store Manager will be accountable for the following Key Accountabilities:
Achieve and/or Exceed Sales Plan: Partner with Store Manager to create, communicate and execute a vision for the sales team. Regularly partner with Sales Manager to assist with closing transactions through effectively modeling Power of Blue selling behaviors: Engage, Discover, Present, Resolve, Close and Develop. Act as a sales leader liaison between Sales Professionals and Sales Managers. Use sales reporting tools to create recommendations for increasing sales. Regularly communicate corporate strategies and initiatives to Sales Professionals to increase sales. Partner with Sales Manager to deliver monthly and quarterly sales plan achievement and sales strategy for Sales Professionals.
Clienteling/Service Excellence: Partner with Sales and Operations Manager to lead and champion team on executing consistent and superior sales and service delivery to increase and retain customer loyalty to a minimum of 55%. Partner with Sales Manager to execute Clienteling Program to develop new customer base and grow the existing business. Partner with and ensure Sales Professionals capture meaningful customer data for the purposes of connecting with the client, building relationships, and personalizing future client development opportunities. Partner with and ensure Sales Professionals execute proactive strategic outreach with the goal of positioning and realizing future sales opportunities and exceeding customer expectations. Assist in managing current TR Customer base by cultivating new relationships and migrating existing customers at higher levels. Support key Company, Regional, and Local events - and product launches - with strategic client attendance and sales results. Partner with Sales Manager to use the Power of Blue coaching tool to ensure employees are providing a consistent luxury experience.
Talent Management: Regularly partner with Store Manager to encourage and develop Sales Professionals through coaching to the Sales Interaction Observations/Power of Blue: ensure all Sales Professionals are observed at least once per week. Regularly partner to motivate and inspire Sales Professionals through effective use of the performance management process, verbal recognition and enthusiastic communication. Partner to develop individual action plans with Sales Professionals to increase sales and improve performance. Have a working knowledge of the skills and development needs of staff and exhibit the ability to communicate development needs in a consultative supportive manner. Utilize informal methods of feedback, e.g. real-time on-the-floor feedback, ensuring feedback to each member of the sales team each week, with an emphasis on performance strengths (as well as development opportunities).
Qualifications
Qualifications
- Required Qualifications/Primary Job Requirements
- Minimum of 2-3 years of management experience in luxury retail or relevant customer related experience.
- Experience in sales generation and managing the achievement of sales results.
- Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
- Proficiency with Microsoft Office software including Word, Excel, Outlook, Point of Sales (POS) system.
- The ability to inspire trust, integrity, fairness and professionalism both with clients and staff members.
- Strong verbal and written communication skills.
- Proven ability and desire to work in a fast-paced, changing environment. Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
- Must currently hold authorization to work in the United Kingdom
- Preferred Qualifications/Primary Job Requirements
- A college/university degree.
- Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
- Sales experience in retail or luxury retail or relevant customer related experience.