Team Manager - Fuel

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Job Title: Team Manager

Location: Head Office, Radius Campus, Emperor Way Crewe Business Park, Crewe CW1 6BD

Hours: Monday - Friday 8:30am - 5pm (no weekends, evenings or bank holidays)

Job Purpose

You will be responsible for driving the team towards the company directives within the SME function of Account Management.

Your responsibilities day to day will be...

• Experience in running a team in a B2C or B2B campaign
• Day to day management of the SME team
• Be responsible for a portfolio worth 200 million litres annually
• Leading and driving innovative ways to manage the portfolio and drive volumes, drawers and GM
• Manage cross sell opportunities to improve customers loyalty and drive referrals into other Radius products
• Develop a omni-channel approach to customer contact to create a high level of customer engagement
• Performance management of staff to deliver continuous improvement
• Create a compelling environment to support performance and retention of people
• Innovative with new technology to deliver choice to our customer base on how they communicate with us and strive to find ways to reduce cost to serve

What do we expect of you?

• Highly presentable with strong organisational and motivational skills
• Outstanding communication skills with the ability to operate at all levels internally and externally
• Ability to improve standards through effective performance management
• Strong negotiation skills
• Ability to analyse resource levels and optimise capacity without compromising on service quality
• Ability to understand and enhance complex business models
• Inspirational leadership
• Comprehensive analytical skills

Heard of us?

We're an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we're committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation, or socioeconomic background.

We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Radius Talent Team.