Team Manager - Food (Nights) - Brooklands
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Job Description
Under 18 disclaimer
This job role involves working late nights and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Working Pattern:
Week 1:
Sunday: 21:00-08:00
Monday: 21:00-08:00
Wednesday: 21:00-08:00
Thursday: 21:00-08:00
Week 2
Monday: 21:00-08:00
Tuesday: 21:00-08:00
Friday: 21:00-08:00
Saturday: 21:00 -08:00
Purpose
Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability
Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers
Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region
Ensure colleagues understand and are motivated to deliver their part
Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand
Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often
Key Accountabilities
Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI's
Supports the delivery and embedding of the business transformation plan and change initiatives for their area
Delivers great standards and service by setting clear expectations with store colleagues
Create the right culture, role modelling new digital ways of working and leadership behaviours
Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well
Deliver brilliant basics through the team
Seeks customer feedback and takes action to deliver improvement
Uses data and insight to improve customer instore experience, improve the operation and drive performance
Support the delivery of Plan A
Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success
Recruit for the team, ensuring new starters have a brilliant onboarding experience
Deliver all line management activities in line with company process and policy
Build an active working partnership with BIG, provide feedback and support the development of BIG reps
Deliver operational excellence to maximise product availability, minimise stock and cash loss
Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly
Maintain a safe and legal store environment
Supports visual merchandising updates across all launches, events and campaigns
Technical Skills/ Experience
Ability to lead a team to deliver excellent customer service and KPI's across the store
Create the right culture, role modelling new digital ways of working and leadership behaviours
Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems
Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit
Good working knowledge of VM principles
Good level of digital capability and an understanding and use of all systems
Good knowledge of the legal requirements across their area of accountability and the store
Knowledge of our people policies and managing performance within a team
The ability to have difficult conversations with effective resolutions with colleagues
Good communicator and listener who will inspire, share their knowledge and best practices with others
Ability to plan and review across the week and the month
Ability to deliver under pressure demonstrating resilience
Ability to build and maintain relationships with key stakeholders across the store and region
Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset
Key Leadership Capabilities
Successfully embeds change for lasting commercial impact and results
Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
Takes ownership and accountability for the success of their team
Spends time coaching colleagues to accelerate performance and personal growth
Recognises high performance and supports poor performers to improve
Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are
Uses customer feedback and market trends to guide teams work
Helps teams understand information and business messages by actively seeking out opinions and asking questions
Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues
Seeks the best solution for M&S by proactively collaborating with colleagues from across the business
Key Relationships and Stakeholders
Customers
Colleagues
Store Leadership
Regional Leadership
BIG
About Us
M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.
About the Team
Retail: The sweeping innovations we're rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There's never been a more exciting time to join M&S!
We've embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world - and surprising every single customer with reasons to shop in our stores and online - day in, day out.
By embracing our digital tools to enhance the customer experience and remaining adaptable - both to the needs of our customers and our retail business - you'll live and breathe our approach to sales and service and will ensure every time is just as special as the next.