Team Manager - Business Services

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Job Description

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicester, LE3 8RJ

Worker Category: Hybrid Worker

Salary: £46,404 - £50,865 per annum

Working Hours: 37 hours per week

Contract Type: Permanent

Closing Date: 27th October 2024

Interview Date(s): To be arranged.

An exciting management opportunity has become available to lead a progressive and diverse business support service. You will need experience of delivering high quality support services as well as having exceptional people skills. In return you will get a chance to support the delivery of some of the county's most used and valued public services whilst benefiting from a flexible working environment.

If you are an inspirational leader with a passion for customer driven service delivery and improvement, we'd like to hear from you.

About the Role

You will lead a talented team who provide a diverse range of support services for the Environment and Transport Department including quality management, transactional finance, democratic and governance functions, performance management and service planning.

You will have experience of delivering support services and the vision and experience to continue to develop the service so it meets the needs of the department. You'll need excellent communication and people skills and enjoy problem solving and developing and implementing innovative solutions that drive compliance, efficiency and service improvement.

This post is politically restricted therefore the post holder is disqualified from undertaking certain political activities under the Local Government Officers (Political Restrictions) Regulations 1990.

About You

To apply for this post, you must have:

• Experience of delivering, managing and improving high performing, specialist support services in a complex service environment
• The ability to work strategically and operationally, with excellent organisational skills, to manage and prioritise a diverse portfolio of work areas and projects across multiple sub teams
• A developed understanding of how the use of systems and business processes can support efficient service delivery, with the ability to interpret complex data/information to implement service and process improvement and ensure compliance
• Successful track record of problem solving and delivering innovative projects that secure organisational culture change, efficiency and service improvement
• Excellent ICT skills including Microsoft Office packages, Outlook and the ability to learn, implement and develop a range of specific business systems
• Demonstrable experience and knowledge of at least two of the following activities:
  • Service improvement and culture change tools and techniques
  • Quality Management Systems
  • Transactional finance
  • Democratic services
  • Data protection and information governance
  • Performance and risk management frameworks and business planning
• Excellent communication and relationship building skills with experience of working with senior manages ideally in a political environment. The ability to shape and influence to achieve successful outcomes

You must also have an understanding of, and commitment to, equality, diversity and inclusion.

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion, please contact:

Alex Scott, Head of Service, Business Management

Telephone: 0116 3055704

Email: Alex.scott@leics.gov.uk

How to Apply

Please apply sending us your CV as well a supporting statement, detailing how you meet the requirements of the post. The supporting statement should be no longer than 500 words

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.freshdesk.com/support/home.

By applying for this post, you agree to our Terms and Conditions.

About Us

About Leicestershire County Council

Leicestershire County Council is a Stonewall Top 100, Disability Confident, Menopause Friendly, Mindful Employer, Fostering Friendly, Forces Friendly, and Cycle Friendly organisation. In August 2021, we also signed up to the Race at Work Charter. We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development.

Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.

For further information on what it's like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us