Team Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Detailed job description and main responsibilities

Leadership & Management

The post holder provides effective leadership to ensure the team delivers safe, high-quality care aligned with Trust standards and operational policies. Responsibilities include driving performance, supporting staff through supervision and development, ensuring HR processes are followed, and promoting a positive, inclusive team culture. The role involves monitoring service demand, developing action plans, supporting workforce planning, contributing to policy development, and ensuring systems are in place to track service activity, unmet needs, and financial performance.

Clinical & Operational Responsibilities

The role requires managing a clinical caseload, including complex cases, and offering clinical guidance to staff. The post holder ensures effective risk management, safeguarding compliance, and appropriate responses to incidents and complaints. They promote evidence-based practice, maintain oversight of referral screening, assessments, and treatment planning, and ensure the team follows agreed procedures, governance frameworks, and operational standards. Active involvement in embedding learning from incidents and complaints is essential.

Governance, Communication & Service Quality

The post holder ensures strong communication systems within the team, supporting accurate information sharing around risk, care planning, and discharge coordination. They maintain high standards of clinical documentation and ensure compliance with governance, health and safety, and infection control requirements. The role promotes equality, diversity, inclusion, and a recovery-focused approach, while engaging with service users and carers to improve service quality and experience.

Person specification

Education/Qualifications

Essential criteria

• Relevant professional qualification (e.g., RMN, OT, Social Worker, Psychologist).
• Educated to degree level or equivalent
• Educated to master's level or able to demonstrate equivalent relevant experience.

Desirable criteria

• Additional leadership or management-related study aligned with service management responsibilities.
• Post-qualification training relevant to adult mental health practice
• Evidence of continued professional development relevant to operational or clinical leadership.

Experience

Essential criteria

• Significant experience and demonstrable achievement in clinical practice across varied settings.
• Experience of providing professional support, supervision, and motivating staff.
• Experience of managing staff and understanding Health and Social Care governance.

Desirable criteria

• Experience managing complex cases and supporting staff in their management.
• Experience contributing to service development, policy implementation, or improvement initiatives.
• Experience leading or supporting incident investigations, safeguarding alerts, or complaint handling.

Skills / Abilities / Knowledge

Essential criteria

• Ability to communicate complex and emotive information effectively with staff, service users, carers, and other stakeholders.
• Strong understanding of integrated governance and management of clinical and non-clinical risks.
• Skilled in managing challenging situations, including responding appropriately to aggression.

Desirable criteria

• Open, facilitative, and adaptable leadership style that supports service delivery
• Ability to hold professionals and peers to account to maintain high standards.
• Strong performance-management skills, including setting expectations and driving improvement.

We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.

If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.

We encourage applicants to contact the hiring manager before their interview, if they have any questions about the role or the process. This is a great way to get clarity and prepare effectively for the interview.

If you have declared you are part of the armed forces community, you may be asked to provide evidence during the recruitment process. If you misrepresent this information, your offer may be withdrawn. For Armed Forces specific support, see our webpage: https://oxleas.nhs.uk/armed-forces-community/

Use of Artificial Intelligence (AI)

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you're applying for. There is also a risk that it can generate false or misleading information. AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Oxleas NHS Foundation Trust and could negatively impact your chances of success in the application process.

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct. Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Job description & person specification (PDF, 464.4KB)
• Important Additional Information For Candidates (please read carefully) (PDF, 160.6KB)
• Privacy Notice for Staff (PDF, 268.6KB)
• Staff Benefits (PDF, 2.5MB)