Team Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Do you want to work for a company that is inThe Times 26 best very big organisations to work for 2025?

Entwistle Green, part of Connells Group is looking for an experienced and highly motivated lettings professional to join our friendly, established residential lettings team inMaghull, as a Team Manager.

As aTeam Manager, you will play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality service they deserve, throughout their time with us. Therefore, this is an exciting opportunity for an ambitious and driven leader who is experienced in the lettings industry and is passionate about inspiring and developing their team to be the best property professionals, delivering a first-class customer service.

What we can offer you as a Team Manager:

• Be part of the largest UK property services brand with bold transformation plans.
• Join a collaborative team.
• Pension scheme.
• 23 days annual leave, plus an additional day off for your birthday.
• Career progression opportunities.
• Employee Assistance Programme.
• Discount schemes covering retail, entertainment, travel and health.
• Family Friendly Leave including enhanced maternity and paternity leave.

The role of a Team Manager, includes duties such as:

• Overseeing a team of five - seven Property Managers, to ensure productivity, efficiency, and customer retention
• Creating a team environment that is fun and productive where colleagues support each other to achieve individual, team and company goals
• Leading and motivating your team to deliver excellent customer service
• Engaging in and encouraging your team to develop excellent relationships with local branch colleagues
• Overseeing maintenance works, end of tenancy deposits, safety certification and compliance, and having a sound knowledge of housing legislation and regulations
• Overseeing training, development and coaching of your team to get great results
• Monitoring and managing Key Performance Indicators (KPIs)
• Working closely with your Head of Property Management to ensure company objectives are hit

What skills and experience are we looking for:

• Dynamic team player and motivational manager
• Experience within the property industry, 'ideally' with a Level 3 qualification in Lettings and Property Management
• Naturally resilient, driven and customer-centric with a can-do attitude
• Proven track record of delivering great customer service
• An articulate communicator with ability to create colleague and customer relationships
• Thorough understanding of lettings industry legislation
• Ability to embrace change and grow with the business

Entwistle Greenis an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

CC00673