Team Manager

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Team Manager

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Description

Davies are looking to recruit an experienced Team Manager to join our Motor Claims team. Joining Davies as a Team Manager means you will manage colleagues, handle allocated claims and ensure that all claims are handled in accordance with client requirements so experience in a similar role is essential. You will be responsible for the achievement of the team's targets and operational measures, delivery of a quality service and client service compliance.

What will your day look like:

• Leading the Team
• Take responsibility for establishing a high performance culture within their team
• Motivate, innovate and build rapport
• Take responsibility for own development, working under limited supervision
• Be flexible in approach, determined and willing to work outside normal office hours where required

Knowledge and Abilities:

Claims handling and team management

• Ennure the team are working to client SLA's - related to FNOL claims services (in hours and OOH teams) and repair management
• Ensure audits are in place across the team - management day to day on set targets expected of the team
• Undertake reviews for files handled within their team to ensure individual team members attain the required quality standards
• Ensure the team create and maintain accurate claims management system records
• Identify the teams' training needs and recommend appropriate training solutions to meet performance requirements, drawing on the relevant expertise within the firm
• Review files to ensure we have managed the claims to the required SOP set by the client

Service Delivery and Compliance

• Be competent and demonstrate leadership with all relevant IT (Microsoft), Reporting, and the HR systems, contributing to projects including systems and process development
• Drive continuous improvement in claims handling, ensuring adherence to client specific protocols, agreements and delivery of key performance indicators
• Use appropriate systems to monitor staff performance, productivity, sickness and holidays
• Hold regular 1-2-1s with staff to maximise performance and to acknowledge good performance
• Manage unsatisfactory performance of individuals within the team, liaising with HR where appropriate
• Assist in the completion of performance reviews in a fair, consistent and timely manner
• Assist the Operations Director in the assessment of the capacity of the team to ensure this is aligned with business objectives, strategy and priorities
• Assist in the recruitment of claims handlers and support staff when requested
• Undertake presentations to colleagues at various levels in a manner which is motivational and sets expectations for quality and performance standards
• Ensure the team is kept up to date with internal and external developments, including leading regular team meetings
• Ensure compliance with statutory and regulatory requirements
• Actively support and promote the firms values and policies in a professional manner
• Assist in internal and external audit

Client Management

• Assist with the preparation of client, team and sector analysis and statistics
• Assist in bulk client file reviews to support policy year, pre-renewal or subject matter initiatives
• Have excellent communication skills with an ability to engage with clients and effect & manage change
• Use client knowledge to aid opportunities for the business to extend services or cross sell

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan