Team Manager
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Do you want to help vulnerable households in need?
Do you put the customer at the centre of what you do?
Do you have the resilience to thrive in a busy working environment?
Can you support members of your team day to day in a busy environment?
We have an exciting opportunity for a temporary Team Manager post in our access team within the housing advice and options service until March 31 2025
The Role(s)
The access team is the first point of access into the service for members of the public who require support and advice with homelessness, our customers require homelessness support for a wide range of issues, and this can also be traumatic time for single people and families. We aim to provide an efficient and supportive service for our customers.
We are looking for a Team Manager with experience of working with members of the public in a fast-paced environment. The role is based in Howden House. The access team consists of two points of access into the service. We have the public service which is a drop in and appointment based. We also have the phone service; both are operated between the hours of 9am until 5pm Monday to Friday.
Key characteristics of this post are effective leadership and management skills with the flexible deployment of a significant and resilient staff team. The post will manage an area of service that requires resilience and the ability to make decisions quickly and efficiently based on legislation and guidance.
Further information about the role and vacancy is available from [email protected]
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.
It is a great time to join us and we welcome your application.
Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
All successful candidates will be required to complete a Basic/Standard (delete as applicable) DBS check.
If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.
Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.