Service Delivery Manager

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About the job

We currently have an exciting opportunity for a Service Delivery Manager to join our existing experienced team.

What do we look for in a Service Delivery Manager?

We are powered by brilliant people.Due to the growth of our organisation, we require a Service Delivery Manager, who is customer focused, metric driven and experienced in delivering IT infrastructure managed services to UK Defence customers. An effective leader, you will drive the delivery teams to deliver high value, cost effectively while maximizing use of a standard product set and compliant with ITIL processes.

This is a hybrid role working alongside our service community within SiXworks, you will orchestrate the multiple service management capabilities in an integrated operation, whilst nurturing the stakeholder relationships required to deliver business as usual activities alongside developing on contract growth.

Experience of ITIL service management, IT4IT and/or UK Defence Standards required. This role will require that you have experience and knowledge to carry out the following responsibilities:

• Oversee the transition of projects into managed service within the SiXworks Gate process, proactively supporting handover from project managers.
• Propose the planning, execution, and optimization of IT services to meet business objectives and customer expectations.
• Proactively identify and address potential service disruptions to minimize their impact on the business.
• Continually assess performance improvements with a view to delivering value for money to our customers.
• Be metric driven, focused on performance excellence and used to working with KPIs & SLAs.
• Collaborate with stakeholders to understand service needs and ensure alignment with key risks, issues, dependencies and trade-offs which impact the Service delivery/outcome's
• Communicate the Services' key benefits and features to the relevant audiences as part of regular good governance and feedback gathering.
• Ensure you are gathering timely Service feedback and be accountable for ensuring overall measurement of success is embedded into regular rituals, including customer meetings, user meetings and test regimes.
• Continuously evaluate and improve the service delivery process to enhance customer satisfaction and operational efficiency.
• Coordinate and collaborate with the deliver & run and infrastructure teams for all operational aspect of performance, monitoring and improvements.
• Ensure timely and accurate delivery of contractually obligated deliverables (CDRLs) to meet project milestones and customer expectations.

About SiXworks

SiXworks is a leading provider of secure digital solutions, specialising in digital experimentation and focused on fail-safe-fast cutting-edge technology solutions deployed in highly secure environments. We are unified in our mission to accelerate innovation and adoption of secure, digital technology to improve the operational agility of Defence and National Security. This is an exciting time for us, we have ambitious plans for continued growth and development, and we are seeking to add brilliant, experienced, motivated, and passionate people to our team to work with us on this journey.

Why join SiXworks?

Our team is a fusion of brilliance, featuring senior operational, technical, and business leaders from various industries and the armed forces. We're also powered by a league of extraordinary IT engineers, architects, developers, and project managers. Together, we're an unstoppable force of digital innovation!

SiXworks' expertise includes Secure-by-Design, cloud computing, advanced network and infrastructure design, rapid application development, cross-security domain systems, multi-tenanted High-Performance Compute, multi-source data platforms, cyber vulnerability mitigation, and intelligence systems. We provide supplier-agnostic, technical, and business consultancy to customers while championing open-source and best-of-breed technologies.

What can we offer in return?

SiXworks offers a unique work culture around our core principles Agility, Security, Innovation, Quality, Collaboration and Inclusivity. Together, these six principles form SiXworks' NORTH STAR, guiding the organisation towards success. This is reflected in the raft of benefits available to all our employees.

In addition to a competitive salary, we offer:
• 25 days annual leave + bank holidays.
• Private Medical Insurance.
• Life Assurance Scheme
• Contributory pension scheme
• Professional Development opportunities
• Cycle to Work scheme.
• Perks at Work scheme.
• Contributory company pension.
• Discretionary Bonus scheme.
• Secure, on-site parking, cafe, restaurant, and gym facilities.
• Casual dress.
• Free hot and cold drinks in our own, modern kitchen/break-out.

A word on UK Security Clearance

Due to the secure nature of the position and working environment, you must be a UK sole national and either have, or be eligible to obtain Security Clearance.

More details relating to UK Security Clearance can be found here:

United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)

SiXworks is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organisation. SiXworks will be the hiring entity. By proceeding with this application, you understand that SiXworks will share your personal information with other IBM subsidiaries involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: https://www.ibm.com/privacy

Notice

SiXworks recognises the benefits of Reserve service to Country, Company and individual.

We support Reservists and actively encourage them to apply.

We are not considering submissions from agencies.