Talent Acquisition & Development Manager

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Job Description

W London - why where else?

Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We're here to open doors and open minds. With us, there's always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever. Let go, let loose - that's half the fun.

What are we looking for in the role?

To identify training and development needs of hotel Talents, provide a consistent high standard of training to whole hotel to achieve business goals.

Confident at resourcing and selecting new Talent through recruitment processes that meet a lifestyle Luxury Brand. Work on the full process from pre-hire, on boarding, training needs.

The TA and Development Manager must drive and communicate W London brand values, Marriott values and ensures all training and development activities are strategically linked to the organization's mission and vision to ensure the highest levels of operational quality assurance is achieved.

Training programs focus on a variety of topics including product knowledge, company and brand philosophy, health and safety, customer service and leadership skills.

Assists with identifying and addressing employee and organizational development needs. The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

KEY ATTRIBUTES

• Possess a good command of English
• A good verbal manner and proven customer service skills
• Good knowledge or experience of the hospitality industry
• Good organisation skills with an attention to detail
• A team Player with flexible & positive attitude
• Hardworking and consistent
• Interview skills
• Training Skills
• Computer Skills - Microsoft Office
• Detailed Orientation
• Integrity & Dependability

What's in it for you?

• Competitive salary and benefits including pension and life assurance
• 23 days of holiday excluding public holidays (increase to 27 days with length of service)
• Laundry services & dry cleaning for uniform
• Colleague restaurant
• Private Medical Insurance cover
• Extended Pension provider opportunities
• Extensive learning and Training Opportunities
• Experience a complementary stay after successful completion of probation at W London
• Employee assistance program
• Cycle to work scheme
• The largest Hospitality Company Travel discount scheme on the Globe - Travel the world with Marriott.
• 20% Discount in all F&B outlets within Marriott Properties
• 30% discount at our spa

CORE WORK ACTIVITIES

Recruitment Process

• Draft recruitment advert's following the on boarding process.

• Meet with all potential candidates with a Hiring Manager to make good selections on future candidates.

• Prepare all hiring documentation and pre hire checks with the HR Co-ordinator

Assisting with Administering Employee Training Programs

• Promotes and informs employees about all training programs.

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Helps employees identify specific behaviors that will contribute to service excellence.

• Ensures employees receive on-going training to understand guest expectations.

• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.

• Meets with training cadre on a regular basis to support training efforts.

• Observes service behaviors of employees and provides feedback to individuals and/or managers.

Assisting with Evaluating Training Programs Effectiveness

• Monitors enrollment and attendance at training classes.

• Meets regularly with participants to assess progress and address concerns.

• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

• Measures transfer of learning from training courses to the operation.

• Ensures adult learning principles are incorporated into training programs.

Assisting with Developing Training Program Plans and Budgets

• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.

• Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate.

• Aligns current training and development programs to effectively impact key business indicators.

• Assists with establishing guidelines so employees understand expectations and parameters.

• Develops specific training to improve service performance.

• Drives brand values and philosophy in all training and development activities.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Assisting with Managing Training Budgets

• Assists with the development of the Training budget as required.

• Assists with managing budget in alignment with Human Resources and property financial goals.

• Assists with managing department controllable expenses to achieve or exceed budgeted goals.

• Utilizes P-card if appropriate to control and monitor departmental expenditures.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.