Systems Trainer and Account Manager- Property Claims

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Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

• Carry out the training of Verisk Property Claims products whilst managing a small portfolio of clients
• Be the SME of Verisk Property Claims products for the customer and their suppliers
• Training of Verisk customers and prospects, including the planning of sessions directly with customers along with internal coordination with stakeholders
• Implementing and maintaining the training services provided to our customers, such as our OTC, online refresher sessions and other training initiatives introduced to the UK
• Prepare and update training material and user guides
• Test products and workflow where required
• Train internal staff on Verisk Property Claims products
• Develop, document and maintain training department policy and procedures
• Manage on and offsite training logistics
• Manage training project plans and calendars for Verisk Property Claims
• Support customers either face to face, onsite or via phone/WebEx.
• Develop new training offerings to engage customers
• Responsible for building and maintaining strong relationships with Verisk customers, including managing a small portfolio of clients.
• Support clients to maximise the value gained from Verisk Property Claims solutions and to develop understanding of key benefits, for example: pro-actively send monthly reports; arrange meetings; introduce new functionality, recommend process review; analyse support issues and advise on market trends.
• Internally collaborate to develop the strategy for each customer account that meets both their needs and the financial and strategic goals of Verisk
• Develop strong client relationships and provide clear and frequent communications as appropriate
• Gain a deep understanding of each customer's needs to ensure their critical success factors are met
• Collaborate with internal stakeholders that impact on account performance (e.g. Service Delivery, Product) to ensure optimal performance and continuous improvement
• Action plan to correct underperformance or implement changes that drive improvements
• Identify product enhancement opportunities, working with the product groups
• Support account managers to maximise the value gained from Verisk Property Claims solutions; introduce new functionality; analyze support issues and advise on market trends.
• Manage the setup of new accounts and liaising with the billing department
• Complete all special projects and other duties as assigned.

Working Conditions:

• Travel (within UK and Europe) is occasionally required to visit customers
• General office working conditions and environment
• Occasional exceptional hours as needed to meet deadlines

Qualifications

• Demonstrable systems and product training experience or similar functional skills is essential
• Previous experience working with technology solutions to solve business problems is highly advantageous.
• Knowledge of the property claims and construction industry is highly advantageous
• Demonstrable client service/ account management experience or similar functional skills is required
• Previous use of estimating/scoping software is highly advantageous but not essential
• Highly numerate and excellent communicator, use to communicating at all levels throughout the organisation
• The ability to use data to influence decision-making
• Proactive attitude with solutions orientated approach to solving client challenges
• Travel (within UK and Europe) is likely to be required to train customers and visit assigned accounts when appropriate.
• Ability to manage and motivate personnel who are not direct reports
• Occasional exceptional hours as needed to meet deadlines.

Additional Information

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions - delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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