Systems Performance Manager - On site

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Job Description

This role will be responsible for configuring, upgrading designing and maintaining the labour planning tools used at Castle Donington to plan our labour resources and deliver our cost spend targets. This will require the use of process and forecasting experience, industrial engineering skills and the ability to build supplier relationships. To ensure that the our Planning tools utilize up to date technology and accurately reflect the site operation and deliver our labour budget within plan.

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special...

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and
• PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work

What you'll do

Your key accountabilities will include

• Support the Planning and Performance Optimisation Manager to deliver robust resource plans for all chambers and shifts based on agreed site Key Performance Indicators / Industrial engineering data / operational process and tasks / historic performance
• Accountable for future Castle Donington design decisions to improve the planning tools including Red Pilot and its Time & Attendance interface and responsible for the relevant supplier relationships, handling the onsite backlog of change
• Ensures that site processes and tasks are accurately reflected and correctly measured through Standard Operating Procedure (SOP) governance process, accurate Key Performance Indicator's and system configuration
• Works with Central Forecasting Team and Volume Planning Manager to develop site specific forecast and or trends
• Responsible for producing long term strategic scenario views of operational performance and hours requirements v planned labour budgets, recommending CI and development efficiency work to take place, to bridge any gaps and advise and deliver against agreed budgets

Who you are

Your skills and experience will include

• Experience of resource planning processes and workload forecasting.
• A detailed understanding of Industrial Engineering processes and tools or be willing to be trained.
• Number orientated with strong data analytical / mathematical skills with any eye for detail and the ability to prioritise multiple conflicting priorities
• Able to perform detailed analysis in Microsoft Excel and a proven understanding of WFM systems, such as Red PILOT
• Strong communication skills with an ability to understand technical and financial issues and re-lay them to non-technical business users

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen!

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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