System Transformation Manager

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Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

We are looking for an experienced person to join our programme team for 12 months to support the successful implementation of an electronic bed management system across both acute hospital sites.

This is an exciting programme which will help our staff to manage patient flow, and our patients getting to the right place, first time using a new command centre.

You will need a background in operations and experience of transformation. You do not require a formal project management qualification for this role.

You do however, need a positive approach and a high degree of flexibility to meet the competing demands of the role. In return you will join a friendly experienced team with a flexible approach, and plenty of opportunities for development.

Main duties of the job

To support the successful implementation of the new Electronic Bed Management System across Lewisham and Greenwich NHS Trust.

Act as a key liaison between clinical and non-clinical staff in respect to the development and implementation

To promote awareness/engagement of EBMS, via several different forums

To undertake regular engagement sessions within the clinical areas across the service, to support the implementation of new system/process.

Support staff in adopting new ways of working. Through Audit and Data Quality ensure that staff are competent, offering support and Training if appropriat

Support the PM and external partner (Oracle Health), to prepare implement and evaluate transition plans, testing and rehearsal schedules during implementation, upgrade & enhancement

Support the workforce to use the system, maximising quality and efficiency, ensuring staff are aware and promote the adoption of IT enabled ways of working.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream

Detailed job description and main responsibilities
• Work collaboratively with clinical & operational teams,and non-medical clinical users of the electronic system and support the planning & implementation across clinical areas (QEH and UHL)
• Have the ability to work to deadlines & manage competing programme priorities
• Work with the leadership teams to support the implementation of and embed best practise with respect to EBMS within the services. A primary principle for this role is to ensure that patient care is not compromised as a result of the development and implementation of the system.
• Demonstrate knowledge of clinical IT systems
• Be confident in using and demonstrating clinical IT systems in a variety of settings and on desktop, whiteboard and mobile formats
• Have the ability to work autonomously, by demonstrating self-motivation and creativity to improve the service
• Have excellent communication, writing, organisational and presentation skills
• Have the ability to effectively interact with multidisciplinary teams including doctors, other clinical personnel, administrative staff, peers and external partners
• Have the ability to manage several work priorities simultaneously
• Help to maintain high quality care by working with teams to ensure that accepted and established practices are maintained by clinical teams (in-patient areas), during the EBMS deployment
• Support the programme team to embed the IT enabled practise in Business as Usual (BAU) processes.
• Provide subject matter expertise to the project

Person specification

Qualifications and Training

Essential criteria

• Degree or equivalent knowledge

Desirable criteria

• Transformation Experience

Experience

Essential criteria

• Significant experience at a Band 6.
• Plan and organise across a broad range of highly complex activities, formulating and adjusting plans as required
• Transformation projects/change management

Desirable criteria

• Experience of working with or delivering IT initiatives in clinical environment

Knowledge & Skills

Essential criteria

• Understanding of Healthcare Governance issues and implications for practice
• Reflective approach
• Well-developed IT/digital skills - substantial knowledge of clinical change
• Able to provide and receive highly complex, sensitive, information

Desirable criteria

• Project management skills in relation to developing training skills for specific projects

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.

Please note, not all roles will meet the criteria for a skilled worker visa.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• JD (PDF, 378.6KB)
• Working at LGT (PDF, 4.2MB)