System Support Analyst

Who are we?

We are Motorpoint, the UK's leading omnichannel car retailor of nearly new cars. We have ambitious plans to make car buying as easy as possible in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do)

You will be joining Motorpoint during a very exciting time, as we are undergoing a massive digital transformation and are continuing to expand across the UK. This means you will have the opportunity to positively impact, build and influence the growth of the company.

We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues.

So if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life - PROUD, HAPPY, HONEST, SUPPORTIVE - by working TOGETHER, than Motorpoint is the place to be and we are on a mission!

The Role

Reporting to the Service Desk Manager, the role will require in-depth understanding of Information Technology. This is a great opportunity for someone looking to further establish their IT knowledge and skills in an environment that provides autonomy and support in equal measure.

Our people are our most important asset. Without the right people in our business, we would not be where we are today. We are always on the lookout for individuals who want to help shape and build our business to move towards the future. We are constantly driving change with no two days the same. We welcome those who aren't afraid of a challenge to come join us.

If you were to join us as an IT Support Analyst, here's what you want to know.

• Location: Derby (Hybrid, 1-2 days in the office)

• Hours/shift pattern: 5 days out of 7

• Contract type: Permanent

• Salary: Competitive

What will my Day to Day look like?

• Be the first point of contact for user IT issues into the organisation

• Troubleshooting and Support end users with bespoke application queries

• Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases

• Meet and coordinate with internal and external stakeholders to establish requirements, system goals

• Translate technical into clear non-technical requirements

• Manage the set-up and configuration of systems across desktop, networks, infrastructure

• Provide documentation of all processes and training as needed

• Engage in the design, implementation, and upgrades of systems to meet the business and user needs

• Implement best practices for scalability, supportability, ease of maintenance, and system performance.

What do we need from you?

• Be able to work within a Team and share knowledge.

• A strong ability to analyse and problem-solve.

• Basic Experience with SQL or other database technology

• Experience with Ticket Logging Software.

• Exposure to Virtualization (VMware)

• Experience with Windows Server

• Experience with Webex/Contact Centre

• Experience in: Multiple OS platforms with strong emphasis on Windows

• Basic Knowledge of the TCP / IP protocol suite; security architecture; securing and hardening Operating Systems; Networks; Databases; and Applications

• Knowledge of the Incident & Request, working independently to investigate and effectively respond to queries.

• Knowledge of O365 - AAD, Exchange, Power BI

• Knowledge of Salesforce

• Strong Intune administration skills

What is in it for you?

• Paid time off every month to do something that makes you happy
• 31days holiday plus days off for your birthday, getting married or moving house
• Additional holidays for length of service
• Long service awards
• Staff discount on cars and finance options
• Discounts & cash back at hundreds of high street retailers & restaurants through our "My M.O.T" platform
• Smart Tech in partnership with Currys
• Cycle to work
• Pension
• Healthcare
• Enhanced Parental Leave
• Employee Assistance Programme (EAP)
• Vocational and personal development training courses
• Quarterly team socials
• Team feasts
• Scratch card rewards
• Sharesave scheme (SAYE)
• Plus much more!

We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed]]>