System Director for Urgent & Emergency Care

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Job overview

We are recruiting for a new role - System Director for Urgent and Emergency Care (UEC) in Leicester, Leicestershire and Rutland.

You will be the senior leader in our UEC collaborative. We are excited about the ambition of the collaborative and its aims to improve quality, efficiency and productivity within UEC clinical pathways.

This is an exciting time to work in LLR. As part of the Integrated Care Board, we have strong and effective relationships across general practice, NHS providers, Local Authorities and voluntary sector partners. We want to work together to drive transformation change in Urgent and Emergency Care across LLR.

We want to be the best possible health and care system and our quest is to make LLR the best place to work in the NHS. We are looking for a colleague who can show that they lead in the right way and who can evidence how they deliver. We know inclusive, supportive and empowering cultures deliver safe patient care and a key aim for this post holder will be to develop a one team approach from partners and stakeholder across the urgent and emergency care pathway to deliver the required transformation through the ongoing development of the UEC collaborative.

Interview date 27th March 2025.

Thank you for showing an interest in this role. Jean Knight (Managing Director/Dep CEO LPT), Nil Sanganee (Medical Director LLR ICB), Jon Melbourne (Chief Operating Officer/Dep CEO UHL)

Main duties of the job

The colleague will work with us, the System Clinical Director and Head of Nursing, and wider teams to drive improvement and transformation across the UEC pathway on behalf of the system partnership. The role will provide many opportunities to make a difference to colleagues and patients and will have the full support of the partnership across the LLR ICB.

Lead the strategic planning, and ensure the delivery of the plan, for Urgent and Emergency Care (UEC) on behalf of the Leicester, Leicestershire and Rutland (LLR) UEC Collaborative. Working on behalf of the LLR system, including University Hospitals of Leicester, the LLR Integrated Care Board, Leicestershire Partnership Trust, East Midlands Ambulance Service, our other urgent care providers and in partnership with local authorities and primary care, the postholder will lead the LLR UEC Collaborative.

The post will work closely with health and social care partners to embed system priorities underpinned by an appropriate assurance framework and a culture of joint responsibility for delivery, performance and recovery.

Working for our organisation

This is a system role working with all partner organisations across the LLR system.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacanc...

Detailed job description and main responsibilities

Key Result Areas

• Bring health and social care, senior clinical and non-clinical leads as partners together to identify risks, issues and support needs to tackle agreed UEC performance challenges.
• Oversee and implement the agreed model in LLR for UEC.
• Lead on the development and oversight of the system wide programme for UEC including improving population health, improving health equality and access enhancing productivity and ensuring value for money - and where appropriate leading on cost improvement programmes
• Work alongside system transformation and improvement leads to identify further opportunities to work collaboratively and adopt evidence based best practice.
• Anticipate and monitor UEC activity identifying risks to recovery, delivery and mitigating actions, embedding a transparent culture of joint responsibility for performance.
• Oversee, with subject matter experts, the commissioning of specific UEC service change and/or service developments within the appropriate governance parameters, reflecting the needs of the local population and system objectives and are in line with system financial governance arrangements.
• Provide assurance to system partners including regulators and other regional or national bodies via agreed governance on performance, delivery and emerging risk relating to UEC. This will include regular reports to appropriate boards.
• Establish and maintain effective partnerships with neighbouring systems to work effectively across organisational boundaries making best use of resource and drawing on best practice initiatives.
• To work closely with all partners, including the LLR Director of Planned Care to ensure a standardised approach where appropriate across both programmes

Responsibilities of the Post Holder

• Develop strong, open relationships with clinical and non-clinical leaders and other key stakeholders including Primary Care Networks (PCN), providers, local government and NHS England to deliver improved access to UEC services.
• Anticipate and manage opportunities and problems through the effective use of performance management systems; identifying where intervention may be required.
• Be responsible for ensuring that systems and processes are developed to provide clear accountability and evidence-based assurance with regard to the delivery of performance against key UEC standards.
• Provide reports as required for the relevant Boards and sub-committee.
• Work with the collaborative Executive Team to develop innovative business partnerships which support improvements in UEC and the long-term sustainability of services.
• Work closely with the System Clinical Director and UEC System Head of Nursing to deliver key result areas.
• Communicate the vision, objectives and plans to achieve commitment and ownership
• Provide leadership in the development of future service models ensuring congruence with future estate plans
• Act as the System Winter Director
• Participate in an on call rota

Person specification

Skills

Essential criteria

• Able to deliver against deadlines

Desirable criteria

• Experience of managing elective and non-elective services

Experience

Essential criteria

• Knowledge of system and NHS issues
• Experience of leading and delivering change

Qualifications

Essential criteria

• Master's degree
• Significant experience
• Leading change

Desirable criteria

• Management qualification

Additional Information

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms.

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.

Disclosure and Barring Service Check

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check.

The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month's payment.

The current price of a check is £38 for an enhanced and £18 for a standard check.

COVID 19 Risk Assessment

Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer.

The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors.

If it is identified that you are within a vulnerable category, we will endeavor to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager.

Covid Vaccination Status

Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.

University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.

Employer certification / accreditation badges

Documents to download

• System Director for Urgent and Emergency Care (PDF, 160.4KB)
• Understanding your right to work in the UK (PDF, 1.1MB)
• Employee Benefits (PDF, 578.5KB)