Surgical Bookings Manager - Head & Neck

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Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

Job overview

Job Overview:

1. Ensure patients are booked in a timely way
2. Ensuring theatre capacity is used effectively
3. Line management of the Surgical Booking Team
4. Support and deputise for the Operational Service Manager
5. Management of the outsourcing and insourcing process

What we look for:

• An enthusiastic and friendly person
• Experience in managing a team, and improving administrative processes
• Good knowledge of the NHS and healthcare processes

What we Offer:

• A friendly and successful department within which to progress
• Opportunities for leading service development and change with support from the Operational Service Lead
• Ability to lead on the surgical bookings team for Head & Neck

Main duties of the job

The Head & Neck Department operates across Basingstoke & North Hampshire Hospital, the Royal Hampshire County Hospital, Andover War Memorial Hospital and other satellite clinics. There are five specialties within Head & Neck with over 150 staff. Surgical procedures are booked under ENT, Ophthalmology and Oral and Maxillofacial Surgery by a Surgical Bookings Team made up of 7 staff. These procedures are booked across the three hospital sites. This role would manage the Surgical Bookings Team for Head & Neck and be closely supported by the Operational Service Lead.

The post holder would liaise across the admin and clinical teams in order to ensure streamlined surgical booking processes occur within the team and that our theatre lists are used efficiently to manage our patient waiting lists. The post holder would spend most their time split between Basingstoke and Winchester hospital, with travel to other sites when required.

Working for our organisation

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Detailed job description and main responsibilities

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Person specification

Qualifications

Essential criteria

• Experience in managing administrative services
• Experience and specialist knowledge of acute NHS services

Desirable criteria

• Project Management and / or Lean qualification
• Has completed management/leadership development programme

Experience

Essential criteria

• Experience of transformation within the NHS
• Experience of managing service redesign
• Supervisory experience - ability to manage, lead, inspire and co-ordinate staff

Desirable criteria

• Experience of developing admin processes

Skills

Essential criteria

• Knowledge of national waiting time targets and national NHS initiatives
• Customer Service experience e.g. dealing with complaints

Desirable criteria

• Evidence of implementing service changes that promotes good practice

Our commitment to you:

We are committed to equality and diversity in both the provision of our services and how we recruit and manage our staff. Applications are encouraged from everyone with the necessary attributes for the job, irrespective of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

The paperwork:

• HHFT is committed to putting the safety and care of our patients first - as well as helping us to protect you and your colleagues. Therefore, we would recommend that you are vaccinated against COVID-19 and that you understand that we are treating COVID-19 positive patients within our services.
• Shortlisted candidates will be contacted at least 5 working days before the scheduled interview date. Applications will be submitted directly into our preferred third party recruitment system (Trac). All subsequent information regarding your application will be generated from apps.trac.jobs via email - please ensure to check your junk/spam folders.
• All new staff will be subject to a probationary period covering their first six months in post.
• In compliance with Part 7 of the Immigration Act 2016, all applicants must be able to communicate fluently in English to an appropriate standard which will be assessed as part of the selection process.
• This vacancy may close before the current listed closing date. If you intend to apply you are advised not to delay submitting your completed application.

Employer certification / accreditation badges

Documents to download

• Job description - Surgical Bookings Manager (PDF, 531.0KB)
• HHFT Employee Rewards & Benefits (PDF, 723.8KB)